Group Claims roles at AIA

AIA Australia; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work – WFH 2 days per week

Staff discounts

Job summary

AIA Australia is seeking Case Managers in IP and TPD to join the Group Claims Team. Based in Sydney, Melbourne or Brisbane, you will manage a portfolio of claims, investigate disputes and communicate complex information to customers. The role emphasises timely outcomes, stakeholder relationships and a customer-first approach.

Join a purpose-driven team that supports health and wellbeing for Australians, with the potential for hybrid work arrangements and ongoing professional development.

Qualifications

• Experience in claims assessment for Life Insurance, Workers Compensation or Health Insurance is preferred.
• Strong stakeholder management and customer-first approach.

Responsibilities

• Manage a portfolio of claims to achieve timely outcomes.
• Investigate and resolve disputes.
• Prioritise workload to meet SLAs.
• Prepare customer communications including complex information and adverse decision notices.

Skills

Claims assessment

Stakeholder management

Customer focus

Time management

Job description

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity:

This is an exciting opportunity to join the AIA Group Claims Team. We have multiple opportunities for Case Managers in IP and TPD, based in Sydney, Melbourne or Brisbane.

Join an award-winning team, that values experience and will help you build on the career momentum you’ve already worked so hard to achieve. We want you to feel part of something bigger, empowered to do the right thing and make a difference in every interaction.

To do this successfully you will:

• Managing a portfolio of claims holistically to achieve sustainable, timely outcomes.
• Investigating and resolving disputes.
• Managing your priorities to achieve SLAs
• Preparing all customer communication, including complex information and adverse decision advice.

Successful applications will demonstrate:

• Previous claims assessing experience in a Life, Workers Compensation and/or Health Insurance
• Maintaining quality stakeholder management/relationships
• Customer First Approach

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Career progression offered through internal pathway program
• On the job training and induction program
• Free membership to AIA Vitality health and wellbeing program
• Four additional recharge days per year in addition to annual leave
• Competitive salary + Bonus potential + Staff discounts
• Hybrid work – WFH 2 days per week
• Discounted parking available + public transport + amenities close by

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?