Group Applications Support Officer

Apex Radiology - Australia; City Of Mandurah; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid parental leave

Fitness passport

Employee discounts

Recognition programs

Career advancement

Work-life balance

Community & social events

Job summary

Apex Radiology in Mandurah, WA is seeking an experienced full-time Group Applications Support Officer to join our RIS/PACS administration team. This role focuses on first-level RIS/PACS support, data validation, and imaging workflow assistance to ensure timely report delivery and quality standards.

You’ll work with a friendly, supportive team, receive training, and have opportunities to contribute to system upgrades, documentation, and staff knowledge sharing in a forward-thinking,

Qualifications

• Experience in medical administration preferred.
• Experience with RIS/PACS advantageous.

Responsibilities

• Provide first-level support for RIS/PACS queries and troubleshooting.
• Assist with patient data validation, reporting, and imaging workflow support.
• Ensure timely dispatch of reports and adherence to quality standards.
• Escalate technical and operational issues to the Supervisor as required.
• Support system upgrades, improvements, and testing activities.
• Assist with training documentation and knowledge-sharing for staff.
• Collaborate with colleagues to provide excellent service to referrers and internal stakeholders.

Skills

RIS/PACS experience

Medical Administration

Attention to detail

Teamwork

Problem-solving

Tools

MS Office

Job description

About Us

Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine. Part of the Integral Diagnostics (IDX Group), one of Australasia’s largest radiology networks with 100+ sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation.

Job Opportunity

Mandurah, WA Australia
Immediate Start Available
Full-Time Permanent Hours

Apex Radiology is seeking an experienced full-time Group Applications Support Officer to join our RIS/PACS administration team.

• Friendly & Supportive Team
• Training Provided
• State of the art facility

This role would suit an experienced Medical Administrator or Medical Receptionist wanting to take the next step into a support role.

Reporting To

Reporting to the Group Applications Supervisor, your responsibilities will include:

• Providing first-level support for RIS/PACS system queries and troubleshooting.
• Assisting with patient data validation, reporting, and imaging workflow support.
• Ensuring timely dispatch of reports and adherence to quality standards.
• Escalating technical and operational issues to the Supervisor as required.
• Supporting system upgrades, improvements, and testing activities.
• Assisting with training documentation and knowledge-sharing for staff.
• Working collaboratively with colleagues to provide excellent service to our referrers and internal stakeholders.

About You

• Medical Administration or Radiology Admin experience highly regarded
• Previous experience working with RIS/PACS systems highly regarded but not essential
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively as part of a team and follow supervisory direction.
• A proactive approach and continuous improvement mindset.

For You

• Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
• Paid Parental Leave: Additional leave to support new parents.
• Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
• Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
• Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
• Referral Bonuses: Financial incentives for referring great talent to our team.
• Career Advancement: Opportunities for career growth and succession planning within an innovative company.
• Work-Life Balance: Flexible work options for full-time or part-time roles.
• Community and Social Events: Engage in a supportive workplace with free parking and great social events.

Company Culture

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Mission Statement

Building a healthier world, by delivering the best health outcomes one patient at a time.