Group Applications Support Officer

Apex Radiology; City Of Mandurah; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Parental Leave

Fitness Passport

Employee Discounts

Recognition Programs

Referral Bonuses

Career Advancement

Work-Life Balance

Free parking

Social events

Job summary

Apex Radiology Mandurah, WA is seeking a dedicated Group Applications Support Officer to join our RIS/PACS administration team. The role suits an experienced Medical Administrator or Radiology Admin aiming to advance into a supportive, technical environment.

You will liaise with clinicians and staff to ensure smooth imaging workflows and accurate reporting. Offering a stable, full-time position with a friendly team, ongoing training, and a range of benefits including parity between public and

Qualifications

• Medical Administration or Radiology Admin experience highly regarded.
• Previous RIS/PACS experience highly regarded but not essential.
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively as part of a team and follow supervisory direction.
• A proactive approach and continuous improvement mindset.

Responsibilities

• Providing first-level RIS/PACS support and troubleshooting.
• Assisting with patient data validation, reporting, and imaging workflow support.
• Ensuring timely dispatch of reports and adherence to quality standards.
• Escalating technical and operational issues to the Supervisor as required.
• Supporting system upgrades, improvements, and testing activities.
• Assisting with training documentation and knowledge-sharing for staff.
• Collaborating with colleagues to provide excellent service to referrers and internal stakeholders.

Skills

Medical Administration

Attention to detail

Communication

Teamwork

Problem-solving

Continuous improvement mindset

Tools

RIS/PACS systems

Job description

Job Opportunity: Mandurah, WA Australia Immediate Start Available Full-Time Permanent Hours

ABOUT US

Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine. Part of the Integral Diagnostics (IDX Group), one of Australasia’s largest radiology networks with 100+ sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation.

ABOUT THE ROLE

Apex Radiology is seeking an experienced full-time Group Applications Support Officer to join our RIS/PACS administration team. Friendly & Supportive Team Training Provided State of the art facility This role would suit an experienced Medical Administrator or Medical Receptionist wanting to take the next step into a support role. Reporting to the Group Applications Supervisor, your responsibilities will include:

• Providing first-level support for RIS/PACS system queries and troubleshooting.
• Assisting with patient data validation, reporting, and imaging workflow support.
• Ensuring timely dispatch of reports and adherence to quality standards.
• Escalating technical and operational issues to the Supervisor as required.
• Supporting system upgrades, improvements, and testing activities.
• Assisting with training documentation and knowledge-sharing for staff.
• Working collaboratively with colleagues to provide excellent service to our referrers and internal stakeholders.

ABOUT YOU

• Medical Administration or Radiology Admin experience highly regarded.
• Previous experience working with RIS/PACS systems highly regarded but not essential.
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively as part of a team and follow supervisory direction.
• A proactive approach and continuous improvement mindset.

FOR YOU

• Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
• Paid Parental Leave: Additional leave to support new parents.
• Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
• Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
• Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
• Referral Bonuses: Financial incentives for referring great talent to our team.
• Career Advancement: Opportunities for career growth and succession planning within an innovative company.
• Work-Life Balance: Flexible work options for full-time or part-time roles.
• Community and Social Events: Engage in a supportive workplace with free parking and great social events.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. Building a healthier world, by delivering the best health outcomes one patient at a time.

IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists - Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists, Nursing - Registered Nurse, Enrolled Nurse, Clinical Assistants, Administration - Managers, Supervisors, Receptionists, Booking Centre Agents, Shared Services - People & Culture, Marketing, Risk Management, ICT, Finance

We know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.