Group Applications Support Officer

iDx; City Of Mandurah; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary

Paid Parental Leave

Fitness Passport

Employee Discounts

Recognition Programs

Referral Bonuses

Career Advancement

Work-Life Balance

Community and Social Events

Job summary

Apex Radiology in Mandurah, WA, is seeking an experienced full-time Group Applications Support Officer to join our RIS/PACS administration team.

You will provide first-level RIS/PACS support, assist with patient data validation and imaging workflow, and help ensure timely report delivery while upholding quality standards. Training is provided in a state-of-the-art facility.

Qualifications

• Medical Administration or Radiology Admin experience highly regarded.
• RIS/PACS experience highly regarded but not essential.
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively as part of a team and follow supervisory direction.
• A proactive approach and continuous improvement mindset.

Responsibilities

• Provide first-level support for RIS/PACS system queries and troubleshooting.
• Assist with patient data validation, reporting, and imaging workflow support.
• Ensure timely dispatch of reports and adherence to quality standards.
• Escalate technical and operational issues to the Supervisor as required.
• Support system upgrades, improvements, and testing activities.
• Assisting with training documentation and knowledge-sharing for staff.

Skills

Attention to detail

Problem solving

Communication

Teamwork

Proactive mindset

Tools

RIS/PACS

Job description

Job Opportunity:

Mandurah, WA Australia

Immediate Start Available

Full-Time Permanent Hours

ABOUT US

Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine.

Part of the Integral Diagnostics (IDX Group), one of Australasia’s largest radiology networks with 100+ sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation

ABOUT THE ROLE

Apex Radiology is seeking an experienced full-time Group Applications Support Officer to join our RIS/PACS administration team.

• Friendly & Supportive Team
• Training Provided
• State of the art facility

This role would suit an experienced Medical Administrator or Medical Receptionist wanting to take the next step into a support role.

Reporting to the Group Applications Supervisor, your responsibilities will include:

• Providing first-level support for RIS/PACS system queries and troubleshooting.
• Assisting with patient data validation, reporting, and imaging workflow support.
• Ensuring timely dispatch of reports and adherence to quality standards.
• Escalating technical and operational issues to the Supervisor as required.
• Supporting system upgrades, improvements, and testing activities.
• Assisting with training documentation and knowledge-sharing for staff.
• Working collaboratively with colleagues to provide excellent service to our referrers and internal stakeholders.

ABOUT YOU

• Medical Administration or Radiology Admin experience highly regarded
• Previous experience working with RIS/PACS systems highly regarded but not essential
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively as part of a team and follow supervisory direction.
• A proactive approach and continuous improvement mindset.

FOR YOU

Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
Paid Parental Leave: Additional leave to support new parents.
Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
Referral Bonuses: Financial incentives for referring great talent to our team.
Career Advancement: Opportunities for career growth and succession planning within an innovative company.
Work-Life Balance: Flexible work options for full-time or part-time roles.
Community and Social Events: Engage in a supportive workplace with free parking and great social events.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

_ Building a healthier world, by delivering the best health outcomes one patient at a time. _