Grooming Salon Manager | Carrum Downs

PETstock Retail Pty Ltd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

PETstock Retail Pty Ltd is seeking a hands-on Grooming Salon Manager for our Carrum Downs salon. You will lead a team of six, including bathers, and oversee day-to-day operations in a fully equipped salon with four grooming stations and a dedicated bathing and drying area.

You will focus on developing your team, maintaining service standards, and building strong relationships with customers while driving growth for the salon.

Qualifications

• Previous grooming experience, ideally with leadership or management responsibilities.
• Strong communication and customer relationship skills.
• Good organisational skills and the ability to manage competing priorities.

Responsibilities

• Leading and supporting a team of two groomers
• Coaching and developing team members across different skill levels
• Managing salon bookings, workflow and productivity
• Delivering an exceptional customer experience for pets and their owners
• Driving customer growth and identifying opportunities to build the salon's performance
• Creating a positive, inclusive and engaged team culture
• Working closely with the store leadership team to support the ongoing success of the business

Skills

Grooming experience

Leadership

Communication skills

Organisational skills

Customer service

Job description

Are you an experienced groomer who enjoys leading a team and creating a great experience for customers and their pets? We're looking for a hands‑on Grooming Salon Manager to take the lead in our Carrum Downs salon and help drive its next stage of growth. This is a fantastic opportunity to take over a well‑established salon with a loyal and growing customer base. Fully equipped with four grooming stations and a dedicated bathing and drying area, the salon is set up for success from day one. You'll also lead a team of six, including our bathers, helping them develop and deliver exceptional service.

Leading the Salon's Success

As the Salon Manager, you'll oversee the day to day running of the salon while continuing to provide high-quality grooming services. You will play a key role in developing your team, maintaining service standards, and building strong relationships with customers.

Some of your responsibilities will include:

• Leading and supporting a team of two groomers
• Coaching and developing team members across different skill levels
• Managing salon bookings, workflow and productivity
• Delivering an exceptional customer experience for pets and their owners
• Driving customer growth and identifying opportunities to build the salon's performance
• Creating a positive, inclusive and engaged team culture
• Working closely with the store leadership team to support the ongoing success of the business

Your Background

We're looking for someone who is passionate about grooming, enjoys leading people, and takes pride in delivering a great customer experience. You will bring:

• Previous grooming experience, ideally with leadership or management responsibilities
• A genuine passion for developing and supporting others
• Strong communication and customer relationship skills
• Good organisational skills and the ability to manage competing priorities
• A positive, hands‑on leadership style
• The motivation to help grow the salon and foster a high‑performing team environment

Why This Opportunity Stands Out

This role offers the opportunity to make a real impact. You'll have the chance to shape the direction of the salon, build capability within the team, and contribute to its continued growth while being supported by an experienced and collaborative store leadership team. If you're ready to take the next step in your grooming career and lead a salon that's set up for success, we'd love to hear from you.

Follow us on LinkedIn to keep up to date on life across our various brands - http://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves. At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.

We are the Petstock Group, a network of energetic and passionate businesses, brands and pet lovers coming together to champion the health and wellbeing of our pets. Our connections with pets help us as people...at the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life. The Petstock Group is built on family values and our passion for pets and animals. We have built a strong, inspirational, and inclusive culture where hard work, fun, laughter & happiness is the norm. Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for people, pets, and the planet.