Experienced Groomer - Rouse Hill

petstock; Sydney; On-site; AUD 34,000 - 55,000; Full time

Benefits offered by this job

Family & pet benefits

Mental health support

Additional paid leave (2 weeks)

Paid parental leave (4 weeks)

Health & wellbeing discount

Workplace Banking

Job summary

Petstock is seeking a professional dog groomer to join our team in Sydney, delivering grooming services across breeds, from bathing to clipping, and ensuring a memorable customer experience.

You will coordinate the grooming salon with the Store Manager, manage bookings, maintain salon presentation, and help drive sales while upholding a strong safety culture and brand standards.

Qualifications

• Experience in professional dog grooming.
• Grooming qualification preferred, but not essential.
• Ability to create and embed strong safety practices throughout the salon and store.
• Good knowledge of breed clips and brand/product knowledge.
• Physically fit with the ability to lift heavy animals as required.
• Demonstrated experience in handling and working with live animals.
• Maintain understanding of zoonotic and skin diseases and how to identify them.
• Proven ability to exceed grooming KPIs through high-quality care and customer satisfaction.
• Exceptional communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Strong attention to detail.

Responsibilities

• Provide full grooming services for a variety of breeds: bathing, drying, clipping, nails.
• Provide a positive and memorable grooming experience for all customers and their dogs.
• Coordinate the grooming salon and clients in conjunction with the Store Manager.
• Make client bookings.
• Assist store shop floor team when required, providing exceptional customer service.
• Maintain a consistently high standard of salon presentation and oversee stock management.
• Work with the Store Manager and team to ensure member program targets and expectations are met.
• Proactively support local marketing opportunities and recruitment referral programs.
• Work with the team to achieve and exceed sales targets.
• Maintain a strong safety mindset with commitment to create a culture of safety within your team.

Skills

Dog grooming experience

Education

Grooming qualification (preferred)

Job description

Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!

Award‑winning programs that support career growth, with a new leadership development program underway

Team member, family & pet benefits across Petstock Group & Woolworths Group

Free access to mental health, financial & wellbeing support services

Why Petstock is the Place for You

Free access to mental health, financial & wellbeing support services through our Sonder service

From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!

Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave

Health and wellness services at a great corporate discount

Exclusive access to Workplace Banking

We're built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet

A Peek Into Your Petstock Day

• Provide full grooming services for a variety of breeds, including bathing, drying, nail clipping, brushing, combing and both generic and breed-specific clipping
• Provide a positive and memorable grooming experience for all customers and their dogs
• Coordinate the grooming salon and clients in conjunction with the Store Manager
• Make client bookings
• Assist store shop floor team when required, providing exceptional customer service where you and your customer will have memorable, meaningful interactions
• Maintain a consistently high standard of salon presentation and oversee stock management
• Work with the Store Manager and team to ensure member program targets and expectations are consistently met
• Proactively support local marketing opportunities and recruitment referral programs
• Work with the team to achieve and exceed sales targets
• Maintain a strong safety mindset with commitment to create a culture of safety within your team

Qualifications and Requirements

• Experience in professional dog grooming
• Qualification in Grooming preferred, but not essential
• Ability to create and embed strong safety practices throughout the salon and store
• Good knowledge of specific breed clips, with a commitment to maintaining grooming styles and brand/product knowledge
• Physically fit, with the ability to lift heavy animals as required
• Demonstrated experience in handling and working with live animals
• Maintain advanced understanding of zoonotic and skin diseases and how to identify them
• Proven ability to exceed grooming KPIs through high-quality care, customer satisfaction, and strong team collaboration
• Exceptional communication and interpersonal skills, with the ability to build rapport and effectively engage with customers and team members
• Strong attention to detail

Follow us on LinkedIn to keep up to date on life across our various brands - http://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.