Graduate Support / Testing Consultant

Coachwood Information Professionals; Melbourne; Remote; AUD 55,000 - 75,000; Full time

Job summary

Coachwood Information Professionals in Australia is seeking a Graduate Support / Testing Consultant to join a customer-facing and technical role, supporting, analysing and continuously improving the company's applications.

You will investigate and resolve application issues, analyse business requirements, support releases and testing, and contribute to operational reporting and data analysis. Remote work from home is possible within a motivated team passionate about technology.

Qualifications

• Recently completed a tertiary degree and eager to develop in support, testing, reporting and data analysis.
• Strong customer service and stakeholder management skills.
• SQL skills and experience with relational databases.
• Experience with software testing, defect investigation and release activities.
• Familiarity with enterprise reporting tools, dashboards and BI reporting.
• Knowledge of APIs, ETL, Jira or similar is advantageous.

Responsibilities

• Investigating and resolving application issues.
• Analysing business requirements.
• Operational and management reporting.
• Supporting releases and testing.
• Identifing workflow improvements.
• Acting as an important link between customers, Customer Support, Product and Development teams.

Skills

Customer service

Stakeholder management

Business analysis

Software testing

Data analysis

Education

Tertiary degree

Tools

SQL

Relational databases

Jira

APIs

ETL

Job description

Our client is an Australian technology company that has been designing, developing and supporting enterprise software for more than 25 years. Their platforms help large organisations manage complex workflows, service providers, claims, legal matters, employee cases, data and reporting.

An opening now exists for a Graduate Support / Testing Consultant to work in a customer-facing and technical role, supporting, analysing and continuously improving the company's applications. The successful candidate will be involved in:

Investigating and resolving application issues.

Analysing business requirements.

Operational and management reporting.

Supporting releases and testing.

Identifing workflow improvements.

Acting as an important link between customers, Customer Support, Product and Development teams.

This is an ideal opportunity for someone who has recently completed a tertiary degree, and is keen to further develop their skills in support, testing, reporting and data analysis. It is a perfect opportunity for a candidate with outstanding communication skills, who enjoys solving problems, working directly with customers, understanding how systems and data work, and translating business needs into practical technical solutions.

To be considered for this opportunity, the ideal applicant will have experience or knowledge of the following:

Strong customer service and stakeholder management skills.

SQL skills and experience working with relational databases

Business analysis skills, including requirements gathering, process analysis and functional documentation.

Software testing, defect investigation and release activities.

In addition, any experience with enterprise reporting tools, dashboards, business intelligence reporting, APIs, ETL, Jira or similar, will hold you in good stead.

This position presents an opportunity to join an established organisation, in a position that you can learn and grow with, ultimately becoming a genuine subject-matter expert in two important enterprise platforms. You can work remotely from home, while being part of a motivated and dynamic team who are passionate about technology and supporting the customers they work with.