Graduate Support / Reporting / Testing Consultant

Coachwood Information Professionals; City of Melbourne; Remote; AUD 50,000 - 70,000; Full time

Job summary

Coachwood Information Professionals is collaborating with an Australian technology company to recruit a Graduate Support / Testing Consultant. The role is customer-facing and technical, focusing on supporting, analysing and continuously improving enterprise applications.

You will investigate and resolve issues, analyse requirements and help with reporting and releases. The ideal candidate has completed a tertiary degree and up to 2 years of experience, with strong communication skills and an

Qualifications

• Supporting enterprise software or complex business applications and investigating application and data issues.
• Strong customer service and stakeholder management skills.
• SQL skills and experience working with relational databases
• Business analysis skills, including requirements gathering, process analysis and functional documentation.
• Software testing, defect investigation and release activities.

Responsibilities

• Investigating and resolving application issues.
• Analysing business requirements.
• Operational and management reporting.
• Supporting releases and testing.
• Identifing workflow improvements.
• Acting as an important link between customers, Customer Support, Product and Development teams.

Skills

Strong customer service

Stakeholder management

SQL

Business analysis

Software testing

Education

Bachelor's degree or equivalent

Tools

Jira

APIs

ETL

Dashboards

BI reporting

Job description

Graduate Support / Reporting / Testing Consultant

Our client is an Australian technology company that has been designing, developing and supporting enterprise software for more than 25 years. Their platforms help large organisations manage complex workflows, service providers, claims, legal matters, employee cases, data and reporting.

An opening now exists for a Gradute Support / Testing Consultant to work in a customer-facing and technical role, supporting, analysing and continuously improving the company's applications. The successful candidate will be involved in:

• Investigating and resolving application issues.
• Analysing business requirements.
• Operational and management reporting.
• Supporting releases and testing.
• Identifing workflow improvements.
• Acting as an important link between customers, Customer Support, Product and Development teams.

This is an ideal opportunity for someone who has completed a tertiary degree, has up to 2 years of experience and is keen to further develop their skills in support, testing, reporting and data analysis. It is a perfect opportunity for a candidate with outstanding communication skills, who enjoys solving problems, working directly with customers, understanding how systems and data work, and translating business needs into practical technical solutions. Ideally you will have or be close to graduating from a local university such as RMIT, Monash University or University of Melbourne etc.

To be considered for this opportunity, the ideal applicant will have experience or knowledge of the following:

• Supporting enterprise software or complex business applications and investigating application and data issues.
• Strong customer service and stakeholder management skills.
• SQL skills and experience working with relational databases
• Business analysis skills, including requirements gathering, process analysis and functional documentation.
• Software testing, defect investigation and release activities.

In addition, any experience with enterprise reporting tools, dashboards, business intelligence reporting, APIs, ETL, Jira or similar, will hold you in good stead.

This position presents an opportunity to join an established organisation, in a position that you can learn and grow with, ultimately becoming a genuine subject-matter expert in two important enterprise platforms. You can work remotely from home, while being part of a motivated and dynamic team who are passionate about technology and supporting the customers they work with.