Junior Support / Testing Consultant

Coachwood Information Professionals; City of Melbourne; Remote; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Remote work from home

Job summary

Coachwood Information Professionals seeks a Junior Support / Testing Consultant for an Australian technology client. The role is customer-facing and technically focused, focusing on supporting, analysing and improving the company's applications.

You will investigate and resolve issues, analyze requirements, prepare operational reporting, support releases and testing, and identify workflow improvements. You can work remotely from home and join a motivated tech team.

Qualifications

• Completed a tertiary degree.
• Up to 2 years of experience in support, testing, reporting or data analysis.
• Experience supporting enterprise software or complex business applications.
• Strong customer service and stakeholder management.
• SQL skills and experience with relational databases.
• Business analysis including requirements gathering and process analysis.
• Software testing, defect investigation and release activities.
• Experience with enterprise reporting tools, dashboards, BI reporting, APIs, ETL, Jira or similar.

Responsibilities

• Investigating and resolving application issues.
• Analyzing business requirements.
• Operational and management reporting.
• Supporting releases and testing.
• Identifying workflow improvements.
• Acting as a link between customers, Customer Support, Product and Development teams.

Skills

SQL

Customer service

Stakeholder management

Business analysis

Software testing

Data analysis

Education

Bachelor's degree

Tools

Jira

Relational databases

Job description

Our client is an Australian technology company that has been designing, developing and supporting enterprise software for more than 25 years. Their platforms help large organisations manage complex workflows, service providers, claims, legal matters, employee cases, data and reporting.

An opening now exists for a Junior Support / Testing Consultant to work in a customer-facing and technical role, supporting, analysing and continuously improving the company's applications. The successful candidate will be involved in:

Investigating and resolving application issues.

Analysing business requirements.

Operational and management reporting.

Supporting releases and testing.

Identifing workflow improvements.

Acting as an important link between customers, Customer Support, Product and Development teams.

This is an ideal opportunity for someone who has completed a tertiary degree, has up to 2 years of experience and is keen to further develop their skills in support, testing, reporting and data analysis. It is a perfect opportunity for a candidate with outstanding communication skills, who enjoys solving problems, working directly with customers, understanding how systems and data work, and translating business needs into practical technical solutions.

To be considered for this opportunity, the ideal applicant will have experience or knowledge of the following:

Supporting enterprise software or complex business applications and investigating application and data issues.

Strong customer service and stakeholder management skills.

SQL skills and experience working with relational databases

Business analysis skills, including requirements gathering, process analysis and functional documentation.

Software testing, defect investigation and release activities.

In addition, any experience with enterprise reporting tools, dashboards, business intelligence reporting, APIs, ETL, Jira or similar, will hold you in good stead.

This position presents an opportunity to join an established organisation, in a position that you can learn and grow with, ultimately becoming a genuine subject-matter expert in two important enterprise platforms. You can work remotely from home, while being part of a motivated and dynamic team who are passionate about technology and supporting the customers they work with.