Graduate IT Service Desk Analyst - Launch Your IT Career

The Birdanco Practice Trust; Perth; On-site; AUD 50,000 - 60,000; Full time

Job summary

RSM Australia is seeking a tech-savvy Graduate to join our Perth Technology Consulting team as an Associate Service Desk Analyst. You will provide first-level technical support to end-users, troubleshoot hardware and software issues, and handle IT service requests to ensure customer satisfaction.

Working with a collaborative IT team, you will escalate complex problems as needed, document resolutions in the service management system, and participate in ongoing training to stay current with

Qualifications

• Education: High school diploma or equivalent; an associate degree in IT or a related field is preferred.
• Experience: Previous experience in a customer service or technical support role is an advantage.
• Certifications: CompTIA A+, ITIL Foundation, or similar certifications are a plus.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
• Log, track, and resolve incidents and service requests using the IT service management system.
• Diagnose and resolve technical issues, escalating more complex problems to senior team members as needed.
• Assist users with IT-related queries and provide guidance on the use of IT systems and applications.
• Maintain accurate records of incidents, service requests, and resolutions in the service management system.
• Ensure a high level of customer satisfaction by providing timely and effective support.

Skills

Technical aptitude

Problem solving

Communication skills

Customer focus

Education

High school diploma or equivalent

Associate degree in IT or related field preferred

Job description

RSM Australia is seeking a tech-savvy Graduate to join our Perth Technology Consulting team as an Associate Service Desk Analyst. You will provide first-level technical support to end-users, troubleshoot hardware and software issues, and handle IT service requests to ensure customer satisfaction.

Working with a collaborative IT team, you will escalate complex problems as needed, document resolutions in the service management system, and participate in ongoing training to stay current with