Tech-Savvy Service Desk Associate — IT Support

BPT The Birdanco Practice Trust; Perth; On-site; AUD 52,000 - 76,000; Full time

Job summary

RSM Australia is seeking a tech-savvy graduate to join our Perth Technology Consulting team as an Associate Service Desk Analyst. The Associate Service Desk Analyst provides first-level technical support to end-users, troubleshooting hardware and software issues, assisting with IT service requests, and ensuring a high level of customer satisfaction.

You will work with IT colleagues to resolve issues, document incidents, and participate in training to stay updated on new technologies and

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in customer service or technical support is advantageous.
• CompTIA A+ or ITIL Foundation certifications are a plus.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Log and resolve incidents and service requests in the ITSM system.
• Troubleshoot issues and escalate to senior team as needed.
• Assist users with IT system guidance and usage.
• Maintain accurate incident records in the system.
• Ensure high customer satisfaction with timely support.
• Assist with routine system maintenance tasks like updates.
• Participate in training to stay updated on new tech.

Skills

IT basics

Customer service

Communication

Problem-solving

Education

High school diploma

Associate degree preferred

Job description

RSM Australia is seeking a tech-savvy graduate to join our Perth Technology Consulting team as an Associate Service Desk Analyst. The Associate Service Desk Analyst provides first-level technical support to end-users, troubleshooting hardware and software issues, assisting with IT service requests, and ensuring a high level of customer satisfaction.

You will work with IT colleagues to resolve issues, document incidents, and participate in training to stay updated on new technologies and