GP Practice Manager — Operations & Team Leader

Galaxy Health Ellenbrook Central PTY LTD; Perth; On-site; AUD 90,000 - 120,000; Full time

Job summary

Galaxy Health Ellenbrook Central PTY LTD seeks an experienced Practice Manager to lead a busy multi-doctor GP medical centre in Ellenbrook. You will oversee day-to-day operations, supervise reception, admin and nursing teams, manage rostering and payroll, and ensure compliant billing and patient flow.

You will partner with owners and clinicians to improve workflows, drive accreditation standards and continuous quality improvement, and foster a positive, patient‑facing workplace.

Qualifications

• Proven experience as a Practice Manager in an Australian GP medical centre.
• Experience managing a busy practice with multiple GPs and a multidisciplinary team.
• Strong working knowledge of Best Practice software.
• Excellent understanding of Medicare billing, MBS item numbers and general practice administration.
• Demonstrated leadership, staff management and rostering experience.
• Experience with payroll processes and staff administration.
• Excellent communication, organisational and problem-solving skills.
• Ability to work independently, prioritise responsibilities and manage a demanding practice environment.
• Professional, reliable, proactive and committed to delivering excellent patient service.
• Experience with general practice accreditation, financial reporting and continuous quality improvement will be highly regarded.

Responsibilities

• Oversee the daily operations of a busy, multi-doctor general practice.
• Lead, supervise, support and motivate reception, administration and nursing teams.
• Manage staff rostering, leave arrangements, recruitment, onboarding and performance.
• Oversee payroll preparation, timesheets and staff-related administration.
• Ensure efficient appointment scheduling, patient flow and reception operations.
• Maintain a strong understanding of Medicare item numbers, MBS billing, bulk billing, private billing and Medicare compliance.
• Confidently use Best Practice clinical software and oversee practice management systems.
• Monitor practice performance, billing processes and administrative efficiency.
• Maintain policies, procedures, accreditation standards and regulatory compliance.
• Manage patient enquiries, complaints and operational challenges professionally.
• Coordinate with doctors, allied health providers, specialists, suppliers and external service providers.
• Identify opportunities to improve workflows, staff performance and overall practice efficiency.
• Foster a positive, respectful and supportive workplace culture.

Skills

Practice management

Leadership

Payroll experience

Staff rostering

Medicare/MBS knowledge

Communication skills

Problem-solving

General practice admin

Tools

Best Practice software

Job description

Galaxy Health Ellenbrook Central PTY LTD seeks an experienced Practice Manager to lead a busy multi-doctor GP medical centre in Ellenbrook. You will oversee day-to-day operations, supervise reception, admin and nursing teams, manage rostering and payroll, and ensure compliant billing and patient flow.

You will partner with owners and clinicians to improve workflows, drive accreditation standards and continuous quality improvement, and foster a positive, patient‑facing workplace.