GP Practice Manager: Lead Operations & Patient Experience

Nadine investment pty Ltd; Maryland; On-site; AUD 90,000 - 130,000; Full time

Job summary

Nadine investment pty Ltd is seeking a GP Practice Manager/Front Desk Coordinator to oversee the non-clinical operations of a growing Maryland-based general practice. You will lead front desk staff, optimize patient flow, and ensure a high standard of patient experience.

The role involves coordinating appointments, managing staffing, supporting recruitment and onboarding, and handling Medicare billing and administrative processes with a hands-on, service-oriented approach.

Qualifications

• GP practice management experience required.
• Strong organisational and communication abilities.
• Experience with staff recruitment and onboarding.
• Ability to manage front desk operations and patient flow.

Responsibilities

• Manage day-to-day operations of the GP practice.
• Coordinate reception and administrative staff and ensure efficient workflow.
• Manage staff rosters, leave and day-to-day staffing requirements.
• Support recruitment, onboarding, training and performance management.
• Coordinate GP appointment books and optimise patient flow.
• Oversee reception, telephone and patient enquiry processes.
• Ensure high standards of customer service and patient experience.
• Manage Medicare billing, claiming and general practice administrative processes.
• Monitor daily billing and assist with financial reconciliation.
• Manage recalls, referrals, correspondence and administrative follow-up.

Skills

Organisational skills

Attention to detail

Team leadership

Communication skills

Patient-focused service

Independent decision making

Calm under pressure

Problem solving

Multitasking

Relationship building

Tools

Medicare billing software

Job description

Nadine investment pty Ltd is seeking a GP Practice Manager/Front Desk Coordinator to oversee the non-clinical operations of a growing Maryland-based general practice. You will lead front desk staff, optimize patient flow, and ensure a high standard of patient experience.

The role involves coordinating appointments, managing staffing, supporting recruitment and onboarding, and handling Medicare billing and administrative processes with a hands-on, service-oriented approach.