Government Customer Service & Travel Documents Officer

McArthur; Hobart; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

McArthur in Hobart is seeking a professional Customer Service Officer to join a local government team. This full-time role delivers front of house services, assists the public with enquiries, processes travel documents and provides administrative support in a fast-paced environment.

The successful candidate will handle sensitive information, manage competing priorities and maintain high standards of accuracy and discretion.

Qualifications

• Experience in customer service, preferably in government or public-facing roles.
• Excellent communication and interpersonal skills with a professional, empathetic manner.
• Strong attention to detail and accuracy in documentation and admin tasks.
• Proven problem-solving abilities and handling challenging customer interactions.
• Organised and able to multitask with changing priorities.
• Discretion, confidentiality and professionalism in handling sensitive information.

Responsibilities

• Deliver front of house, concierge and telephone customer service for public enquiries.
• Process travel documents with quality assurance checks before/after printing.
• Carry out accurate data entry, scanning and document processing.
• Maintain secure handling of sensitive documents and confidential information.
• Perform general administration including records management, inbox monitoring, and invoicing.

Skills

Customer service

Communication

Attention to detail

Multitasking

Discretion

Adaptability

Job description

McArthur in Hobart is seeking a professional Customer Service Officer to join a local government team. This full-time role delivers front of house services, assists the public with enquiries, processes travel documents and provides administrative support in a fast-paced environment.

The successful candidate will handle sensitive information, manage competing priorities and maintain high standards of accuracy and discretion.