Customer Service & Support Officer

McArthur; Hobart; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

McArthur in Hobart is seeking a professional Customer Service Officer to join a local government team. This full-time role delivers front of house services, assists the public with enquiries, processes travel documents and provides administrative support in a fast-paced environment.

The successful candidate will handle sensitive information, manage competing priorities and maintain high standards of accuracy and discretion.

Qualifications

• Experience in customer service, preferably in government or public-facing roles.
• Excellent communication and interpersonal skills with a professional, empathetic manner.
• Strong attention to detail and accuracy in documentation and admin tasks.
• Proven problem-solving abilities and handling challenging customer interactions.
• Organised and able to multitask with changing priorities.
• Discretion, confidentiality and professionalism in handling sensitive information.

Responsibilities

• Deliver front of house, concierge and telephone customer service for public enquiries.
• Process travel documents with quality assurance checks before/after printing.
• Carry out accurate data entry, scanning and document processing.
• Maintain secure handling of sensitive documents and confidential information.
• Perform general administration including records management, inbox monitoring, and invoicing.

Skills

Customer service

Communication

Attention to detail

Multitasking

Discretion

Adaptability

Job description

Full-time casual opportunity in Hobart CBD, providing customer service, travel document processing and administrative support for local government.

• Full-time hours on a casual employment basis.
• Customer service and travel document processing for local government.
• Detail oriented candidate with strong communication skills.

The Opportunity

McArthur is seeking a professional and customer-focused Customer Service Officer to join a local government team based in Hobart. This full-time role will involve delivering front of house services, assisting the public with enquiries, processing travel documents and providing administrative support. The successful candidate will be confident handling sensitive information, managing competing priorities and delivering exceptional service in a fast-paced environment.

Key Responsibilities

• Deliver professional front of house, concierge and telephone customer service, responding to public enquiries and providing administrative support.
• Process travel documents, including conducting quality assurance checks before and after printing.
• Complete accurate data entry, scanning and document processing.
• Maintain secure handling of sensitive documents, inventory and confidential information.
• Perform general administration, including records management, inbox monitoring, invoice processing and stakeholder liaison.
• Operate document printing and laminating equipment, including basic maintenance.
• Manage competing priorities independently while meeting performance targets and supporting team objectives.

Our Successful Candidate Will Have

• Previous customer service experience, ideally within government or another public-facing environment.
• Excellent communication and interpersonal skills, with a professional, empathetic and approachable manner.
• Strong attention to detail and accuracy when handling documentation and administrative tasks.
• Proven problem-solving skills and the ability to manage challenging customer interactions.
• Strong organisational and time management skills, with the ability to multitask and adapt to changing priorities.
• Confidence using business systems and technology.
• A high level of discretion, confidentiality and professionalism.
• The ability to work independently, exercise sound judgement and remain calm under pressure.
• A current National Police Check, with Baseline Security Clearance preferred.

If you are a reliable, customer-focused professional who enjoys helping the public and thrives in a fast paced administrative environment, we would love to hear from you!