NSW Government Call Centre Specialist — CRM & Customer Care

TRS - Public Sector; Sydney; Vor Ort; AUD 46.000 - 58.000; Vollzeit

Zusammenfassung

TRS - Public Sector in NSW is seeking a Call Centre Officer for multiple NSW locations (Newcaste, Bathurst, Parramatta, Wollongong). The role supports a NSW Government Department's shared services by handling initial customer enquiries and maintaining the CRM data base.

Key accountabilities include delivering high quality service in a high-volume centre, referring complex queries to the Centre of Expertise, keeping policy knowledge updated, and maintaining accurate records.

Qualifikationen

• Experience delivering high quality customer service in a high-volume contact centre.
• Ability to maintain confidentiality and discretion in handling data.
• Strong communication and problem-solving skills.
• Comfort with using multiple technology platforms and databases.

Aufgaben

• Deliver high-quality customer service in a high-volume contact centre.
• Handle and log customer enquiries in the CRM accurately.
• Identify when to escalate to a Centre of Expertise for complex issues.
• Maintain up-to-date knowledge of policies, legislation and processes.
• Keep precise records in the customer management system.

Kenntnisse

Customer service

Resilience

Accountability

Effective communication

Problem solving

Tech competency

Tools

CRM system

Jobbeschreibung

TRS - Public Sector in NSW is seeking a Call Centre Officer for multiple NSW locations (Newcaste, Bathurst, Parramatta, Wollongong). The role supports a NSW Government Department's shared services by handling initial customer enquiries and maintaining the CRM data base.

Key accountabilities include delivering high quality service in a high-volume centre, referring complex queries to the Centre of Expertise, keeping policy knowledge updated, and maintaining accurate records.