Call Centre Officer - multiple NSW Locations

Total Resource Solutions; Parramatta; In loco; AUD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Total Resource Solutions is seeking a Call Centre Officer for a NSW Government Department’s shared services area. The role involves recording and maintaining customer enquiries in the CRM as part of the customer service team.

Multiple opportunities exist in Newcastle, Bathurst, Parramatta and Wollongong. The successful candidate will handle high-volume enquiries, maintain data accuracy, and work across multiple technology platforms. Start date is 11 January 2027.

Competenze

• Experience in high-volume contact centre environments.
• Ability to deliver high quality customer service.
• Strong data entry and record-keeping in CRM.
• Ability to work rotating roster, 7:30am–6:00pm.
• Available to start on 11 January 2027.

Mansioni

• Deliver high-quality customer service with strong engagement in a high-volume contact centre.
• Handle customer enquiries promptly and courteously while maintaining confidentiality.
• Identify and refer non-standard/enquiries to a Centre of Expertise for action and resolution.
• Maintain knowledge of policy, legislation and related processes to respond to customer needs.
• Maintain accurate data records in the customer management system for timely responses.
• Confidently use multiple technology platforms and databases.
• Adhere to Contact Centre KPIs daily and monthly.

Conoscenze

Customer service

Resilience

Communication

Problem solving

Data entry

Strumenti

CRM software

Database systems

Descrizione del lavoro

Call Centre Officer - multiple NSW Locations

Customer Service Officers required by a NSW Government Department in their shared services area. This role will provide initial and the role assist in the recording and maintenance of the customer enquiries data base as part of the CRM.

Multiple opportunities available in:Newcaste, Bathurst, Parramatta, Wollongong

Key accountabilities:

• Ability to deliver high quality customer service, through strong customer engagement in a high-volume contact centre environment
• Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
• Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution
• Maintain knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
• Maintain accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
• Ability to confidently use multiple technology platforms and databases
• Must adhere and meet to Contact CentreKPIson a daily and monthly basis

Call Centre Officer

Customer Service Officers required by a NSW Government Department in their shared services area. This role will provide initial and the role assist in the recording and maintenance of the customer enquiries data base as part of the CRM.

Multiple opportunities available in:Newcaste, Bathurst, Parramatta, Wollongong

Key accountabilities:

• Ability to deliver high quality customer service, through strong customer engagement in a high-volume contact centre environment
• Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
• Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution
• Maintain knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
• Maintain accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
• Ability to confidently use multiple technology platforms and databases
• Must adhere and meet to Contact CentreKPIson a daily and monthly basis

Key skills and attributes you will require to be successful in this role include:

• Strong commitment to customer service
• Display resilience and courage
• Manage self, including accountability and initiative
• Communicate effectively
• Think and solve problems
• Strong technical experience, with the ability to use multiple technology platforms and databases

Essential Requirements

Ability to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm

Must be able to start on 11th January 2027