Government Call Centre & Data Entry Agent (Contract)

SB Recruitment; Dubbo; On-site; AUD 39,000 - 52,000; Full time

Job summary

The NSW Government organisation in Dubbo is seeking motivated Call Centre Officers for a contract role through to 31 December 2026. You will handle phone and live-chat enquiries, deliver high-quality service, and support administrative tasks.

Based in Dubbo, you will process applications, maintain records, and use relevant systems with accuracy. Strong data entry and communication skills are essential, and government sector experience is desirable.

Qualifications

• Minimum 12 months' experience in admin or call-centre environments.
• Strong data entry and transaction-processing skills.
• Proficiency with administrative systems and Microsoft Office.
• Desirable experience in the government sector.
• Excellent written and verbal communication; attention to detail.

Responsibilities

• Respond to phone and live-chat enquiries and deliver high-quality customer service.
• Accurately process applications and data within required timeframes using relevant systems.
• Maintain accurate records of customer communications and feedback.
• Provide effective administrative support, including data entry, word processing and spreadsheets.
• Perform general administrative tasks to support team operations.

Skills

Data entry

Microsoft Office

Communication skills

Customer service

Admin systems

Tools

Ticketing platforms

Job description

The NSW Government organisation in Dubbo is seeking motivated Call Centre Officers for a contract role through to 31 December 2026. You will handle phone and live-chat enquiries, deliver high-quality service, and support administrative tasks.

Based in Dubbo, you will process applications, maintain records, and use relevant systems with accuracy. Strong data entry and communication skills are essential, and government sector experience is desirable.