Government Call Centre Agent (Contract) - Dubbo

SB Recruitment Pty Ltd; Dubbo; Presencial; AUD 34.000 - 44.000; Jornada completa

Descripción de la vacante

NSW Government in Dubbo is seeking enthusiastic Call Centre Officers to join a high-performing team on a contract until 31 December 2026. You will handle phone and live-chat inquiries, process applications, and support the team with administration to ensure smooth service delivery across government channels.

The role requires at least 12 months in admin or call-centre settings, strong data entry, and proficiency with Microsoft Office.

Formación

• Minimum 12 months' experience in an admin or call-centre environments.
• Strong data entry and transaction-processing skills.
• Proficiency with administrative systems, ticketing platforms and Microsoft Office.
• Experience working in the government sector is desirable.
• Strong written and verbal communication skills.
• Demonstrated customer service skills with strong attention to detail.

Responsabilidades

• Respond to phone and live-chat enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
• Accurately process applications and data within required timeframes using relevant systems.
• Maintain accurate records of customer communications and feedback.
• Provide effective administrative support, including data entry, word processing and spreadsheet use.
• Perform general administrative tasks to support team operations.

Conocimientos

Data entry

Transaction processing

Administrative systems

Microsoft Office

Written & verbal communication

Customer service

Herramientas

Microsoft Office

Descripción del empleo

NSW Government in Dubbo is seeking enthusiastic Call Centre Officers to join a high-performing team on a contract until 31 December 2026. You will handle phone and live-chat inquiries, process applications, and support the team with administration to ensure smooth service delivery across government channels.

The role requires at least 12 months in admin or call-centre settings, strong data entry, and proficiency with Microsoft Office.