Business Support Officer (State Government)

Work Initiatives; Cairns Regional; On-site; AUD 58,000 - 83,000; Full time

Benefits offered by this job

Cairns location

Government contract

Job summary

Queensland Government in Cairns is seeking a dedicated Business Support Officer to join a busy team. This hands-on role blends customer service, data entry and administrative support in a fast-paced environment.

You will respond to enquiries, manage work orders and maintain accurate records while supporting procurement and reporting activities. A strong eye for detail and excellent communication are essential.

Qualifications

• Experience in business support, administration or customer service roles.
• Excellent data entry accuracy and attention to detail.
• Ability to handle high volumes of phone and email enquiries.
• Proficient in Microsoft Office (Excel/Word/Outlook/Teams).
• Strong written and verbal communication skills.
• Good organisation and ability to manage competing priorities.
• Willingness to learn new systems and procedures.
• Proactive problem solving and customer enquiry resolution.

Responsibilities

• Provide high-quality customer service via phone and email.
• Respond to enquiries, resolve issues, and escalate complex matters.
• Process and manage work orders, including creation, monitoring, and updates.
• Perform accurate data entry and maintain customer and business records.
• Support general administration, document preparation and reporting.
• Update internal systems and maintain accurate information.
• Assist with procurement and supplier-related administration as required.
• Liaise with internal teams, contractors, suppliers and external stakeholders.

Skills

Data entry

Customer service

Administration

MS Office

Tools

Excel

Word

Outlook

Teams

Job description

Business Support Officer (State Government)

Business Support Officer | Queensland Government

$51.12 per hour + super | Cairns | Government Contract till Jan 2027

Are you an experienced administrator who enjoys working with people, solving problems and keeping things running smoothly?

We're looking for a motivated and detail-focused Business Support Officer to support a busy Queensland Government team based in Cairns.

This is a hands-on role combining customer service, administration, data entry and operational support. You'll be working in a fast-paced environment, responding to enquiries, managing information and helping ensure services are delivered efficiently.

If you're someone who enjoys variety, has a great eye for detail and can confidently manage competing priorities, we'd love to hear from you!

What You'll Be Doing

• Providing high-quality customer service via phone and email


• Responding to enquiries, resolving issues and escalating complex matters where required


• Processing and managing work orders, including creating, monitoring and updating requests


• Completing accurate data entry and maintaining customer and business records


• Supporting general administration, document preparation and reporting


• Updating internal systems and maintaining accurate information


• Assisting with procurement, purchasing and supplier-related administration where required


• Liaising with internal teams, contractors, suppliers and external stakeholders


• Managing competing priorities while meeting service standards and deadlines

What We're Looking For

We're keen to hear from candidates who have:

• Previous experience in business support, administration, customer service or contact centre environments


• Strong data entry skills and exceptional attention to detail


• Confidence handling high volumes of phone and email enquiries


• Intermediate Microsoft Office skills, particularly Excel, Word, Outlook and Teams


• Excellent written and verbal communication skills


• Strong organisational skills and the ability to manage competing priorities


• Confidence learning new systems and following established procedures


• A proactive approach to problem-solving and resolving customer enquiries


• The ability to work independently and collaboratively in a busy team environment


• A positive attitude and commitment to delivering great customer service

Previous procurement, purchasing or contracts administration experience will be highly regarded, but is certainly not essential.

Experience working with government systems such as Ellipse would also be advantageous, although training and the ability to learn new systems are equally valued.

What's On Offer?

• $51.12 per hour + super


• Cairns location


• Queensland Government contract opportunity


• Fast-paced and supportive team environment


• Opportunity to develop your administration and customer service experience


• Exposure to government operations, maintenance services and business processes

Interested?

If you're an experienced administrator or customer service professional who enjoys working in a busy environment and takes pride in delivering accurate, high-quality work, we'd love to hear from you!