Business Support Officer, Natural Resources And Mines, Manufacturing And Regional And Rural Development

Queensland Government; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive superannuation and salary‑

Flexible working options

Generous leave provisions

Professional career development and培训

Relocation assistance

Job summary

Queensland Government is seeking a Business Support Officer (AO3) to contribute to the delivery of quality customer and business support services within the Customer Services team. You will ensure customers, staff and stakeholders receive professional, efficient and responsive service while supporting business centre operations.

In this role you will handle service enquiries, financial transactions, system queries, and a broad range of administrative tasks.

Qualifications

• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in data handling.
• Ability to learn new systems and processes and work both independently and in a team.

Responsibilities

• Communicate service and referral options to customers.
• interrogate departmental databases and systems.
• undertake financial transactions and receipting activities.
• provide broad administrative support.
• maintain registers and manage mail.
• coordinate courier services and assist with site maintenance.
• procure office supplies and support asset management.
• contribute to fleet administration.
• assist with workplace health and safety and emergency preparedness.

Job description

As a Business Support Officer (AO3), you will contribute to the delivery of quality customer and business support services within the Customer Services team. Supporting the department's operations you will help ensure customers, staff and stakeholders receive professional, efficient and responsive service while supporting business centre operations.

In this role, you will communicate service and referral options to customers, interrogate departmental databases and systems, undertake financial transactions and receipting activities, and provide a broad range of administrative support. Your work will include maintaining registers, managing incoming and outgoing mail, coordinating courier services, assisting with site maintenance arrangements, procuring office supplies, supporting asset management activities and contributing to
fleet administration. You may also assist with workplace health and safety and emergency preparedness activities as required.

Success in this role will come from your ability to communicate effectively, maintain accuracy and attention to detail, learn new systems and processes, and work both independently and collaboratively to deliver high-quality customer-focused
outcomes.

Why work for us?
The Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development (NRMMRRD) plays a critical role in supporting Queenslanders across the state—from Cairns to Mount Isa to Warwick - by delivering strong regional outcomes, fostering local economies, and strengthening government-community partnerships. As stewards of over 60% of Queensland's land and key supporters of industries such as mining and manufacturing, our reach and impact are vast.

We offer:

• Competitive superannuation and salary sacrificing options
• Flexible working options supporting work-life balance
• Generous leave provisions across the Queensland public sector
• Professional career development and training opportunities
• Relocation assistance and provisions
• The chance to help #deliverforqld and be part of Queensland's long-term prosperity

Applications will remain current for 12 months.

Business Support Officer, Natural Resources and Mines, Manufacturing and Regional and Rural Development Cairns, Australia