Global Software Support Engineer — Semiconductors

Applied Materials; Tewantin; On-site; AUD 32,000 - 50,000; Full time

Job summary

Applied Materials is seeking a software support professional to analyze and resolve software issues across our equipment, supporting customers through ticketing systems and delivering timely updates. You will contribute to SCNs, KFPs, and customer documentation while mentoring junior engineers and collaborating with cross-functional teams.

The role emphasizes problem solving, clear communication, and ongoing technical growth within a leading global materials science company.

Qualifications

• Demonstrates a solid understanding of software support and engineering concepts within the discipline.
• Continually expands technical expertise to address evolving business and customer needs.
• Provides technical guidance and knowledge sharing to team members.
• Communicates complex technical information clearly to diverse audiences.

Responsibilities

• Analyze, troubleshoot, and collaborate across teams to resolve software application and system issues of moderate complexity related to Applied Materials equipment.
• Investigate High Value Problems (HVPs), systemic defects, and software failures to identify root causes and drive resolution.
• Provide customer-facing software support through the Software Ticketing System, ensuring timely and effective issue management.
• Deliver regular status updates and reports to stakeholders regarding critical customer software issues, while aligning execution with team and organizational objectives.
• Create, test, validate, and release Software Change Notifications (SCNs) and Key Feature Procedures (KFPs) for product software.
• Contribute to the development and maintenance of customer-focused documentation for externally released software features and functionality.
• Participate in software specification, design, testing, and documentation reviews to support customer requirements and product enhancements.
• Support the onboarding and development of junior engineers through technical guidance, knowledge sharing, and product operation training.

Job description

Applied Materials is seeking a software support professional to analyze and resolve software issues across our equipment, supporting customers through ticketing systems and delivering timely updates. You will contribute to SCNs, KFPs, and customer documentation while mentoring junior engineers and collaborating with cross-functional teams.

The role emphasizes problem solving, clear communication, and ongoing technical growth within a leading global materials science company.