Applications Engineer: Customer Support & Diagnostics

Modular Mining; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual Bonus

Hybrid Work

9 Day Fortnight

Education Reimbursements

Wellbeing Program

Job summary

Modular Mining Systems, a Komatsu subsidiary, is seeking an Applications Engineer to provide technical customer support for our mining technology products. You will diagnose root causes, perform testing, and ensure product functionality is optimised across updates and QA processes.

This role offers hybrid work in Australia, travel less than 15%, and opportunities to collaborate with global teams. Candidates should have IT qualifications and experience with C/C++, SQL, and scripting; mining

Qualifications

• Tertiary qualification in IT or related field.
• Knowledge of C, C++, SQL and scripting languages.
• Mining operations knowledge preferred.

Responsibilities

• Provides technical customer support through task assigned processes using updates, testing and QA methods to ensure product functionality.
• Diagnose root cause of problems, troubleshoot and issues/repairs within SLA (Service Level Agreement) timeframes.
• Day time support telephone - resolves system issues effectively and efficiently to ensure functionality as soon as practicable.
• Successfully connect to client site to verify and reproduce the problem to diagnose root cause.
• Opens and completes support tickets as required whenever the issue requires action, code changes or consumes more than thirty (30) minutes of support time.
• Identify and develop customisation need such as reports per customer requirements.
• Documents the functionality clearly and concisely.
• Ad hoc projects as required.
• Provide support to other members of the customer services team.
• Effective, efficient and accurate use of business systems including but not limited to SharePoint, Corporate Traveller and expense reporting.
• Collaborates and communicates across business units within MTS to achieve goals and objectives.
• Complies with corporate Customer Support processes.
• To maintain compliance to all legislative, MTS and customer site policies, rules and requirements.
• Reinforce awareness and demonstrate commitment that safety is our top priority and "zero accidents" is achievable.

Skills

C

C++

SQL

Scripting

Education

Tertiary qualification in IT or related field

Tools

SharePoint

Job description

Modular Mining Systems, a Komatsu subsidiary, is seeking an Applications Engineer to provide technical customer support for our mining technology products. You will diagnose root causes, perform testing, and ensure product functionality is optimised across updates and QA processes.

This role offers hybrid work in Australia, travel less than 15%, and opportunities to collaborate with global teams. Candidates should have IT qualifications and experience with C/C++, SQL, and scripting; mining