AIx Field Service Engineer

Applied Materials; Tewantin; On-site; AUD 85,000 - 120,000; Full time

Job summary

Applied Materials is seeking an AIX Field Service Engineer to drive digital tool improvements and diagnose complex tooling issues at customer sites. You will configure dashboards, monitor signals, and act as the primary contact for digital tool questions, collaborating with teams and customers.

The role emphasizes problem solving, mentoring in troubleshooting methods, and knowledge of Fab operations and Etch technologies.

Qualifications

• Experience with digital tools on customer sites.
• Ability to explain difficult problems and build consensus.
• Experience solving complex problems using data analytics.
• Familiar with Etch (Sym3).

Responsibilities

• Identifies areas for improvement to drive continual improvement for digital tools.
• Mentoring on troubleshooting methodologies.
• Supports complex problems using data analytics.
• Model propagation and dashboard configuration; monitor trends.
• Main contact for digital tool issues within site and HQ.

Skills

Digital tools

Troubleshooting

BKM modeling

Fab Operations

Communication

Tools

Etch (Sym3)

Job description

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location: Linkou,TWN

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location: Linkou,TWN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Identifies areas for improvement to drive continual improvement for digital tools. Globally the AIX Field Service Engineer serves as the main point of contact for customer site digital tools.
• Internally explains difficult or sensitive problems building consensus with team and customers.
• Supports complex problems looking for new ways to solve problems using numerous sources of information and data analytics.
• Responsible for model propagation and dashboard configuration.Monitors signals for short and long term trends. Main point of contact for all digital tool issues within site and with HQ.
• Provides mentoring on troubleshooting methodologies learning new tools and processes. Understands BKM modeling techniques.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.Have knowledge of Applied' s digital products and applications.
  Knowledge of Equipment and Fab Operations.

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work.

Leadership

• No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
• Uses Applied Problem Solving Technique for the issue resolution framework.

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations.

Familiar with Etch (Sym3)

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.