Global Salesforce Admin & Platform Support Lead

Schneider Electric

Sydney

On-site

AUD 90,000 - 120,000

Full time

3 days ago

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Job summary

Schneider Electric's Global Services team in Australia seeks a Delegated Administrator to support Salesforce and Front Office platforms from Sydney or Melbourne. You will act as a key technical support partner, manage user access, ensure data integrity and drive continuous improvement.

You will develop reports and dashboards, train teams, collaborate with global and local stakeholders, and participate in system improvements.

Qualifications

Previous experience in a similar administrative role coupled with experience in the use of Salesforce.
Strong IT skills with a high level of proficiency in MS Office applications.
Strong communicator and collaborator with influence across dispersed teams.
Background in teamwork and customer service delivery.
High attention to detail and process-driven with quality outcomes.
Tertiary qualifications favored; knowledge of Schneider Electric systems is a plus.

Responsibilities

Act as a single point of contact and provide Level 2 technical support for Salesforce and Front Office platform users.
Manage user administration including account creation, updates, role assignments, security access and deactivations.
Maintain data quality and integrity across platforms with Data Stewards.
Develop, maintain and enhance reports, dashboards, list views and public groups.
Collaborate with local champions and train global support teams to ensure platform adoption.
Participate in system improvement projects and administration best-practice communities.
Act as platform-specific backup and reference during team absences.
Collaborate with Delegated Administrator peers across the global network.