Delegated Administrator - Global Services

Schneider Electric; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Schneider Electric is seeking a Delegated Administrator to join our Global Services team in Australia, based in Sydney or Melbourne. You will provide Level 2 Salesforce and Front Office support, manage user access, and maintain data integrity across platforms while developing reports to meet business needs.

You will collaborate with global and local stakeholders to drive platform adoption, participate in improvement projects, and share best practices across the network.

Qualifications

• Previous experience in a similar administrative role with Salesforce.
• Strong IT skills with a high level of proficiency in MS Office applications.
• Excellent communication and collaboration across geographically dispersed stakeholder groups.
• Attention to detail, process-driven with a focus on quality outcomes.
• Tertiary qualifications and knowledge of Schneider Electric systems are a plus.

Responsibilities

• Act as a single point of contact and provide Level 2 technical support for Salesforce and Front Office platform users, escalating issues where required.
• Manage user administration activities including account creation, updates, role assignments, security access and deactivations.
• Maintain data quality and integrity across platforms with Data Stewards on ownership changes and mass updates.
• Develop, maintain and enhance reports, dashboards, and views to meet business requirements.
• Collaborate with local champions, coach business leaders and train other global support teams.
• Participate in system improvement projects, process enhancements and administration communities.
• Act as platform-specific backup and reference during team absences.
• Collaborate with Delegated Administrator peers across our global network.

Skills

MS Office Proficiency

Communication

Teamwork

Tools

Salesforce

Job description

• Newly created position with our growing Global Services team
• Leverage your skills and experience as you enjoy an exciting career challenge
• Sydney or Melbourne base – rewarding salary package + bonus

The Opportunity

Our growing Global Services team is currently looking to appoint a Delegated Administrator to be based in either our Sydney or Melbourne locations. As part of our wider Network of Excellence (NoE) group, you will act as a key technical support partner for various users and other internal stakeholder groups, ensuring the effective administration, adoption and ongoing success of our various digital platforms.

You will play a key role in the provision of systems support, manage user access and data integrity, develop reports and dashboards and collaborate with various global and local stakeholders to drive continuous improvement and user engagement. This is an exciting period of growth where you can leverage your diverse capabilities to make an Impact.

Key Responsibilities

• Act as a single point of contact and provide Level 2 technical support for Salesforce and Front Office platform users, escalating issues where required
• Manage user administration activities including account creation, updates, role assignments, security access and deactivations
• Maintain data quality and integrity across our platforms, working with Data Stewards on ownership changes, mass updates and data maintenance activities
• Develop, maintain and enhance reports, dashboards, list views and public groups to meet business requirements
• Collaborate with local champions, coach business leaders and train other global support teams to ensure effective platform adoption and issue resolution
• Participate in system improvement projects, process enhancements, training activities and administration best-practice communities
• Act as platform-specific backup and technical point of reference during team absences
• Collaborate with Delegated Administrator peers across our global network, sharing best practice and contributing to global community forums

About You

• Previous experience in a similar administrative role coupled with experience in the use of Salesforce
• Strong IT skills with a high level of proficient in all MS Office applications
• Strong communicator, collaborator and influencer of outcomes, especially across geographically dispersed stakeholder groups
• Teamwork is your strength and this is backed by your background in customer service delivery
• High attention to detail, process driven and focused on quality outcomes that adheres to processes
• Those with relevant tertiary qualifications will be viewed favourably, as will those with a strong knowledge of Schneider Electric systems and processes

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for Interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.