Global Safety & Incident Response Lead

EF Educational Tours; Sydney; Sur place; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Tuition reimbursement

Travel opportunities

Global meetings and training

Résumé du poste

EF Education First in Sydney, Australia, seeks a Safety & Incident Response Specialist to ensure travellers and Tour Directors receive fast, effective support when things go wrong on tour. You will report to the Director of Safety & Incident Response, and join a 24/7 follow-the-sun team with colleagues in Tokyo, Zurich, Panama, and Boston.

The role covers proactive safety, crisis planning, incident management, and training for Tour Directors, suppliers, and internal teams.

Qualifications

• 1–3 years in customer service, operations or similar.
• Background in the safety or security field.
• Ability to explain safety procedures clearly to a global audience.
• Strong risk judgement and ability to stay calm under pressure.

Responsabilités

• Run the communication systems and processes behind our 24/7 incident response setup.
• Manage on-tour incidents, from hotel and coach issues to medical emergencies.
• Take overall ownership of global incident response during your local business hours.
• Build and deliver training for Tour Directors, suppliers, and internal teams on safety and emergency roles.
• Work with regional operations teams to manage risk controls for hotels, activities, transportation and Tour Directors.
• Confirm that safety protocols are followed and policies are consistent across the team.
• Help build a strong safety culture across EF.
• Apply ISO 31000 and ISO 31030 risk management standards in daily work.
• Partner with Operations, Sales and regional offices to improve ways of working.

Connaissances

Customer service

Safety background

Crisis response

Risk management

Decision making

English proficiency

Analytical thinking

Outils

Excel

Description du poste

EF Education First in Sydney, Australia, seeks a Safety & Incident Response Specialist to ensure travellers and Tour Directors receive fast, effective support when things go wrong on tour. You will report to the Director of Safety & Incident Response, and join a 24/7 follow-the-sun team with colleagues in Tokyo, Zurich, Panama, and Boston.

The role covers proactive safety, crisis planning, incident management, and training for Tour Directors, suppliers, and internal teams.