Tour Production & Logistics Specialist (Sydney)

Cogent Resources; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

EF Educational Tours in Sydney, Australia is seeking a proactive Tour Production Specialist to support our South Pacific operations. You will own the operational planning, supplier coordination and ongoing maintenance of tour components across the region.

You will collaborate with suppliers and colleagues across our global Operations team, manage bookings and budgets, and contribute to continuous improvements that enhance safety and the overall travel experience for our customers.

Qualifications

• 1–3 years of experience in tour operations, production, travel logistics or a similar operational role.
• Strong communication and interpersonal skills, with the confidence to build relationships and collaborate with a wide range of stakeholders.
• Experience working with suppliers, including managing relationships, negotiating services and resolving operational challenges.
• Good numerical and analytical skills, with experience managing budgets and monitoring costs.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Proactive, adaptable and solution-oriented, with the ability to anticipate challenges and take initiative.
• Able to remain calm, professional and resourceful when handling complex or time-sensitive situations.
• Sound judgment and the confidence to make decisions, challenge existing ways of working constructively and escalate concerns appropriately.
• Comfortable working with operational systems and maintaining accurate data and documentation.
• Curious and open to learning, with a continuous improvement mindset.
• Collaborative team player who enjoys working with people from different teams, cultures and backgrounds.
• Accountable, self-directed and willing to take ownership of your work.
• An interest in travel, international operations and creating meaningful customer experiences.
• Experience managing operational disruptions or on-tour incidents is an advantage.
• An Australian or international driver's licence is preferred.

Responsibilities

• Supplier management – Source, onboard and build strong relationships with suppliers across the South Pacific, ensuring quality, reliability and competitive services.
• Tour production and logistics – Coordinate and maintain tour components, including routing, reservations and operational arrangements, ensuring accurate and seamless tour delivery.
• Booking and service confirmations – Manage supplier bookings, confirmations and reconfirmations, ensuring all services are in place ahead of departure and accurately reflected in our operational systems.
• Budget and cost management – Monitor tour budgets across both products, manage cost variances and identify opportunities to maintain quality while improving cost efficiency.
• Stakeholder collaboration – Work closely with colleagues across Operations and other departments to coordinate tour details, resolve questions and support effective communication.
• Operational support and problem-solving – Respond proactively to operational disruptions, quality concerns and complex itinerary challenges, identifying alternatives and coordinating timely solutions.
• On-tour support – Assist with pre-tour calls, support the resolution of on-tour incidents and act as an escalation point for operational challenges when needed.
• Product development and continuous improvement – Contribute to tour design, supplier evaluations and improvements to operational processes, helping strengthen the quality and efficiency of our tours.
• Data, systems and administration – Maintain accurate supplier, booking and tour information across operational systems, while managing communications through shared inboxes and other relevant channels.
• Supplier visits and safety checks – Travel to tour destinations when required to meet suppliers, assess services and conduct safety checks.

Skills

Communication skills

Interpersonal skills

Supplier relationship management

Budget monitoring

Organisational skills

Proactive problem solving

Calm under pressure

Judgement and escalation

Data and systems literacy

Continuous improvement mindset

Team collaboration across cultures

Ownership and accountability

Interest in travel and international运

Driver's licence preferred

Job description

EF Educational Tours in Sydney, Australia is seeking a proactive Tour Production Specialist to support our South Pacific operations. You will own the operational planning, supplier coordination and ongoing maintenance of tour components across the region.

You will collaborate with suppliers and colleagues across our global Operations team, manage bookings and budgets, and contribute to continuous improvements that enhance safety and the overall travel experience for our customers.