Tour Operations & Logistics Specialist (Hybrid Sydney)

EF Education First Ltd.; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

EF Education First Ltd. in Sydney, Australia is seeking a proactive Tour Production Specialist to support the South Pacific region, handling operational planning, supplier coordination and tour component maintenance across two EF products.

You will work with suppliers and cross-Functional teams to ensure tours are accurately planned, cost-effective and delivered on time, while identifying process improvements and providing on-tour support and problem-solving.

Qualifications

• 1–3 years of experience in tour operations or travel logistics.
• Strong communication and interpersonal skills.
• Experience with suppliers and negotiations.
• Good numerical and analytical skills for budgets.
• Excellent organizational skills and ability to manage multiple priorities.
• Proactive, adaptable and solution-oriented.
• Ability to handle time-sensitive situations.

Responsibilities

• Supplier management – Source, onboard and build strong relationships with suppliers across the South Pacific.
• Tour production and logistics – Coordinate and maintain tour components, including routing, reservations and operational arrangements.
• Booking and service confirmations – Manage supplier bookings, confirmations and reconfirmations, ensuring services ahead of departure.
• Budget and cost management – Monitor tour budgets, manage variances and improve cost efficiency.
• Stakeholder collaboration – Work with Operations and other departments to coordinate tour details and communications.
• Operational support and problem-solving – Respond to disruptions and itinerary challenges with timely solutions.
• On-tour support – Assist with pre-tour calls and escalation of operational challenges.
• Product development and continuous improvement – Contribute to tour design and supplier evaluations.
• Data, systems and administration – Maintain accurate supplier, booking and tour information across systems.
• Supplier visits and safety checks – Travel to destinations to meet suppliers and conduct safety checks.

Skills

Tour operations

Supplier management

Budget management

Communication

Organizational skills

Problem solving

Team collaboration

Attention to detail

Driver's licence

Job description

EF Education First Ltd. in Sydney, Australia is seeking a proactive Tour Production Specialist to support the South Pacific region, handling operational planning, supplier coordination and tour component maintenance across two EF products.

You will work with suppliers and cross-Functional teams to ensure tours are accurately planned, cost-effective and delivered on time, while identifying process improvements and providing on-tour support and problem-solving.