Global Safety & Incident Response Lead

EF Education First / Hult; Sydney; In loco; AUD 100.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition reimbursement

Travel opportunities

Global training

Staff Travel Program

Descrizione del lavoro

EF Education First in Australia seeks a Safety & Incident Response Specialist to support a 24/7 global incident response team. You will report to the Director of Safety & Incident Response and collaborate with teams in multiple countries to manage proactive safety measures and crisis response for EF Tours worldwide.

You will lead training, ensure protocol compliance, and drive risk controls across hotels, activities, transportation, and tour directors, while maintaining a strong safety culture.

Competenze

• Excellent written and spoken English.
• One to three years of experience in customer service, sales, operations, or similar.
• Background in the safety or security industry.
• Solid risk judgement and a good gut instinct.
• Thrive on the unknown and enjoy working in emergency response.
• Go-getter who thinks for themselves and acts proactively.
• Strong ownership and resilience; calm under pressure.
• Attention to detail and a process mindset; comfortable reading dashboards.

Mansioni

• Run the communication systems and processes behind our 24/7 incident response setup.
• Manage on-tour incidents, from hotel and coach issues to medical emergencies and serious security events.
• Take overall ownership of global incident response during your local business hours.
• Build and deliver training for Tour Directors, suppliers, and internal teams on safety and emergency roles.
• Work with regional operations teams to manage risk controls for hotels, activities, transportation and Tour Directors.
• Confirm that safety protocols are being followed, and keep policies and decisions consistent across the team.
• Help build a strong safety culture across EF.
• Apply ISO 31000 and ISO 31030 risk management standards in daily work.
• Partner with Operations, Sales and regional offices to find smarter ways of working.

Conoscenze

Safety management

Incident response

Risk assessment

Training delivery

Emergency response

Strumenti

Excel

Descrizione del lavoro

EF Education First in Australia seeks a Safety & Incident Response Specialist to support a 24/7 global incident response team. You will report to the Director of Safety & Incident Response and collaborate with teams in multiple countries to manage proactive safety measures and crisis response for EF Tours worldwide.

You will lead training, ensure protocol compliance, and drive risk controls across hotels, activities, transportation, and tour directors, while maintaining a strong safety culture.