Global Retention & Growth Architect

EAT Club, Inc.; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

EatClub, Australia's fast-growing consumer tech company, is seeking a Head of Retention to drive how we turn first-time diners into regulars and lift long-term customer value across Australia, the UK and New Zealand. You will lead an established lifecycle team, shape the experimentation program and product experiences, and partner with Product, Data, Finance and Commercial to deliver measurable impact. This role is pivotal to scale our dining platform and accelerate growth.

Qualifications

• Proven track record delivering measurable retention or growth in a scaled consumer business.
• Strong strategic and analytical thinking with an understanding of cohorts and incrementality.
• Product-minded approach: knows when a campaign, or a product experience, is the answer.
• Ability to defend investments with senior leaders and show commercial impact.
• Demonstrates high standards, pace, ownership, and comfort in ambiguity.
• Experience coaching and scaling marketing teams without bottlenecks.

Responsibilities

• Set global retention strategy across early repeat, habit, and lifetime value.
• Identify opportunities in cohorts and behaviour; translate insight into a roadmap.
• Lead a high-tempo experimentation program with hypotheses and controls.
• Shape loyalty, referrals and incentives while protecting customer economics.
• Partner with Product, Data, Finance, Acquisition and Commercial to improve experiences.
• Coach two Lifecycle Marketing Managers to improve engagement engine.

Skills

Retention outcomes

Strategic thinking

Product-led instincts

Commercial acumen

Ownership & pace

People leadership

Job description

EatClub, Australia's fast-growing consumer tech company, is seeking a Head of Retention to drive how we turn first-time diners into regulars and lift long-term customer value across Australia, the UK and New Zealand. You will lead an established lifecycle team, shape the experimentation program and product experiences, and partner with Product, Data, Finance and Commercial to deliver measurable impact. This role is pivotal to scale our dining platform and accelerate growth.