Head of Retention & Experience (ANZ)

ExecThread; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

ExecThread seeks a Head of Customer Retention & Satisfaction to own the end-to-end retention strategy across Australia and New Zealand, spanning onboarding to long-term engagement. You will lead initiatives and work cross-functionally to improve satisfaction and reduce churn.

The role requires a strong analytical, commercially minded problem solver with a background in strategy consulting; you will influence senior stakeholders and drive commercial impact in a fast-moving fintech startup

Qualifications

• Background in strategy consulting is essential.
• Strong analytical and commercially minded problem solver.

Responsibilities

• Own end-to-end retention strategy across Australia and New Zealand.
• Lead retention initiatives from onboarding to long-term engagement.
• Improve customer satisfaction, retention, and engagement.
• Influence senior stakeholders with data-driven insights to drive commercial performance.

Skills

Strategy consulting

Stakeholder management

Job description

ExecThread seeks a Head of Customer Retention & Satisfaction to own the end-to-end retention strategy across Australia and New Zealand, spanning onboarding to long-term engagement. You will lead initiatives and work cross-functionally to improve satisfaction and reduce churn.

The role requires a strong analytical, commercially minded problem solver with a background in strategy consulting; you will influence senior stakeholders and drive commercial impact in a fast-moving fintech startup