Global Parts Coordination Specialist – Orders & Fulfillment

Wärtsilä; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Global environment

Growth opportunities

Collaborative team culture

International exposure

Job summary

Wärtsilä in Sydney seeks a proactive Coordinator, Parts Coordination Management to manage customer quotations and orders, coordinate spare parts deliveries and support sales activities. You will ensure timely, accurate service and high customer satisfaction.

The role involves collaboration with Sales and Supply Chain teams, knowledge of spare parts processes, and off-hour support as needed to maintain service levels and build lasting customer relationships.

Qualifications

• Bachelor's degree or equivalent qualification in any discipline.
• Minimum 3 years of experience in Supply Chain, Order Management, Aftersales Spare Parts, Logistics or related field.
• Professional certification in Supply Chain Management or Logistics is a plus.
• Previous customer-facing experience in industrial/marine sectors is highly regarded.

Responsibilities

• Handle and coordinate customer quotations and orders in line with company procedures and local requirements.
• Ensure high quality and responsiveness in processing quotations and orders.
• Prepare and maintain accurate spare parts sales documentation.
• Monitor and follow up the order book to ensure timely processing and delivery.
• Liaise with the Sales team on quotation content, pricing and terms.
• Communicate parts delivery information to customers promptly and professionally.
• Coordinate with Supply Chain teams to ensure deliveries follow agreed processes.
• Develop knowledge of customer-specific solutions, products and requirements.
• Provide off-hour support for spare parts services as required (24-hour service).
• Share expertise within the team and support knowledge transfer.
• Resolve escalations using internal networks and subject matter experts.
• Build and maintain strong customer relationships and gather feedback.

Skills

Fluent English

Customer service

Communication skills

Spare parts knowledge

Incoterms familiarity

Education

Bachelor's degree or equivalent

Tools

SAP/ERP

Job description

Wärtsilä in Sydney seeks a proactive Coordinator, Parts Coordination Management to manage customer quotations and orders, coordinate spare parts deliveries and support sales activities. You will ensure timely, accurate service and high customer satisfaction.

The role involves collaboration with Sales and Supply Chain teams, knowledge of spare parts processes, and off-hour support as needed to maintain service levels and build lasting customer relationships.