Global Logistics Operations Specialist – Hybrid

Danzas Corporation

Sydney

Hybrid

AUD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Hybrid working options

Annual fitness subsidy

Job summary

DHL Global Forwarding is seeking an Operations Specialist to support cross-functional activities at our Melbourne station or Sydney station. You will manage customer inquiries via the inbox, monitor global shipments, and provide weekly in-transit reports to customers, coordinating with internal teams and transport providers to meet SLAs and service targets.

Hybrid working options are available after onboarding.

Qualifications

Experience managing customer inquiries via email and phone.
Ability to monitor shipments and provide timely updates to stakeholders.
Experience generating regular in-transit reports for customers.

Responsibilities

To manage the customers’ inbox, responding to client inquiries professionally and promptly.
To monitor global shipments and in-transit movements daily, providing accurate updates to stakeholders.
To provide scheduled weekly in-transit reports to the customer.
To administer our prevailing purchase order management system, including user requests and purchase order updates.
To collaborate with internal teams and transport providers to meet service delivery targets.
To maintain capacity to support after-hours service desk activities and provide backup to the Control Tower when required.