Global IT - ICT Customer Support Officer

Corin Group; Sydney; Hybrid; AUD 60,000 - 70,000; Full time

Job summary

Corin Group is seeking an ICT Customer Support Officer to provide onsite IT support across our Australian operations in Sydney. You will handle end-user issues, provisioning, and infrastructure maintenance while aligning with global IT strategy.

You will collaborate with teams in Australia and the UK, ensuring compliant, reliable IT services and contributing to projects and security standards. This is a proactive, hands-on role in a collaborative international environment.

Qualifications

• IT degree or equivalent in information technology.
• 2–3 years in IT support, service desk, or infrastructure.
• Experience with Microsoft technologies and IT infrastructure best practices.
• Strong English communication and customer focus.

Responsibilities

• Act as the first point of contact for IT support across Australia and manage helpdesk tickets.
• Support onboarding of new employees: provisioning equipment, system access, and workstation setup.
• Collaborate with Global IT to support and deliver Corin's technology strategy.
• Identify, troubleshoot, and resolve hardware, software, networking, and infrastructure issues.
• Maintain and support local IT infrastructure: desktops, servers, telephony, networking, and business apps.
• Contribute to IT projects, upgrades, and continuous improvement initiatives.
• Ensure local IT processes align with global standards and ISO 13485/27001.

Skills

Customer support

Helpdesk

English communication

Problem solving

Independent work

Team collaboration

IT infrastructure

Education

IT Degree

Tools

Active Directory

Microsoft 365

Outlook/Exchange

Azure

Cisco networking

VMware

Veeam

Job description

Location: Sydney, Australia

Department: Global IT

About the Role

Corin is seeking an experienced ICT Customer Support Officer to provide onsite IT support across our Australian operations. This role is responsible for delivering high-quality technical support across hardware, software, infrastructure, and user services while ensuring alignment with Corin's global IT strategy.

Working closely with colleagues in Australia and the UK, you will play a key role in maintaining reliable IT systems, supporting end users, contributing to infrastructure projects, and ensuring compliance with quality and information security standards.

This is an excellent opportunity for a proactive IT professional who enjoys solving technical problems, supporting users, and working within a collaborative international environment.

Key Responsibilities

• Act as the first point of contact for IT support requests across Australia, managing helpdesk tickets and providing timely issue resolution.
• Support the onboarding of new employees, including provisioning equipment, system access, and workstation setup.
• Collaborate with the Global IT team to support and deliver Corin's technology strategy.
• Identify, troubleshoot, and resolve hardware, software, networking, and infrastructure issues.
• Maintain and support local IT infrastructure, including desktops, servers, telephony, networking, internet connectivity, and business applications.
• Contribute to IT projects, upgrades, and continuous improvement initiatives.
• Ensure local IT processes and procedures align with global standards and are consistently followed.
• Perform routine operational and administrative activities, including backup and recovery, equipment deployment, documentation, and system maintenance.
• Create and maintain technical documentation and knowledge base articles to improve user support and operational efficiency.
• Ensure all activities comply with Corin's Quality Management System (ISO 13485) and Information Security Management System (ISO 27001).

About You

• Qualifications in Information Technology or a related discipline.
• Approximately 2-3 years' experience in an IT support, service desk, or infrastructure support role.
• Hands-on experience supporting Microsoft technologies, including:
• Active Directory
• Microsoft 365
• Outlook and Exchange
• Azure
• Experience supporting networking technologies, Cisco environments, and virtualisation platforms such as VMware and Veeam.
• Broad understanding of IT infrastructure, systems, and support best practices.
• Exposure to delivering or supporting IT projects and technology rollouts.
• Strong problem-solving and analytical skills with a customer-focused approach.
• Excellent verbal and written communication skills in English.
• The ability to work independently, prioritise effectively, and take ownership of issues through to resolution.
• A collaborative mindset and willingness to work across international teams.

Why Join Corin?

At Corin, we're passionate about transforming orthopaedic healthcare through innovation and technology. You'll join a global organisation where your work directly supports colleagues who are helping improve patient outcomes around the world.

We offer the opportunity to work within a collaborative international team, contribute to meaningful technology initiatives, and develop your skills in a growing and innovative business.

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