Disability Inclusion Support Officer

Department of Education & Training, Victoria; Melbourne; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Training & development

Discounts & benefits

IT equipment provided

Team events

Job summary

Centorrino Technologies in Melbourne is seeking a Desktop Support Officer to join our Field Services team on a 12-month part-time contract (3 days per week). You will provide onsite technical support for Macs, PCs, tablets, servers, networks and voice platforms, coordinating with specialist teams to ensure seamless operations and exceptional customer experiences.

The role emphasizes hands-on problem solving, strong communication with end-users, and documentation of processes.

Qualifications

• Experience delivering onsite IT support or helpdesk assistance.
• Strong communication with end-users and team members.
• Ability to document processes and troubleshoot technical issues.
• Comfort working across Macs, PCs, tablets and network hardware.
• Willingness to obtain required police checks (WWCC/WWCC).

Responsibilities

• Provide day-to-day onsite technical support to customers.
• Engage with end-users to resolve hardware and software issues.
• Collaborate with peers to improve processes and workflows.
• Document procedures and maintain up-to-date records.
• Take ownership of technology issues and coordinate with external teams.
• Support across Macs, PCs, tablets, servers, networks and voice platforms.

Skills

Customer service

Technical liaison

Troubleshooting

Communication skills

Adaptability

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer to join our Field Services team in Melbourne.

In this embedded role, you will play a crucial part in delivering high‑quality, onsite technical support to our client. You will engage with a diverse range of technologies, including both Macs and PCs, tablet devices, server systems, network infrastructure, and voice platforms, while coordinating with specialist teams for server and network management. Your role will be key in fostering a collaborative environment and driving exceptional customer experiences.

This is a 12 month part time contract role, 3 days a week.

Requirements

• Ensure the smooth day to day operations of the customers operations.
• Be personable with end-users, developing a friendly bond with customers.
• Collaborate with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensure documentation and procedures are always up to date.
• Take ownership of day‑to‑day technology issues and dealing with external 3rd party organisations.
• Collaborate with your peers in other teams across our business to ensure a successful outcome for the customer.

What You'll Bring

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can‑do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out‑of‑the‑ordinary circumstances.

Benefits

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost‑price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.