School Learning Support Officer - Full Time - Ongoing - Macarthur Girls Highschool

NSW Department of Education; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Extensive training and development

Discounts and benefits

IT equipment provided

Team events

Job summary

Centorrino Technologies (CT) is seeking a Desktop Support Officer to deliver high-quality, onsite technical support in Sydney. The role is full-time and requires you to be onsite, assisting customers with a positive, can-do attitude across mac and PC platforms, tablets, servers, networks, and voice systems.

You will interact with a broad set of technologies while our specialist teams handle server and network elements. Strong communication and a customer-first mindset are essential.

Qualifications

• Experience providing friendly, knowledgeable end-user support.
• Able to troubleshoot hardware, software, and network issues.
• Excellent verbal and written communication with diverse stakeholders.

Responsibilities

• Ensure smooth day-to-day operations for customer environments.
• Interact with end-users to resolve technical issues and provide guidance.
• Collaborate with colleagues to improve processes and documentation.
• Seek feedback and continuously improve service delivery.
• Coordinate with third-party vendors to resolve complex issues.

Skills

Customer service

Communication

Troubleshooting

Onsite support

Job description

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Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), were more than just tech—were a community that goes beyond expectations. Were been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And were not stopping there.

Were excited by the fact our team is continuing to expand. And, as we continue to grow, were on the hunt for aDesktop Support Officer to join our team in Sydney to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), were more than just tech—were a community that goes beyond expectations. Were been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And were not stopping there.

Were excited by the fact our team is continuing to expand. And, as we continue to grow, were on the hunt for aDesktop Support Officer to join our team in Sydney to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Requirements

What Youll Do:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which dont have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

What youtll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Benefits

Why Youll Love Working Here:

Our company is more than just a workplace, its a hub of inspiration and creativity where employees love to work! Heres why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.