Securitisation Leader | Hybrid Role, Global Clients, Growth

Perpetual; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Corin is seeking an experienced ICT Customer Support Officer to provide onsite IT support across our Australian operations in Sydney. You will be the first point of contact for IT requests, provisioning equipment, and ensuring systems run smoothly in alignment with our global IT strategy.

Working with colleagues in Australia and the UK, you will resolve hardware, software, networking and user issues, contribute to IT projects, and help maintain ISO 13485 and ISO 27001 compliance.

Qualifications

• Qualifications in Information Technology or a related discipline.
• 2–3 years' experience in IT support, service desk, or infrastructure roles.
• Hands-on with Microsoft technologies: Active Directory, 365, Outlook/Exchange, Azure.
• Broad IT infrastructure understanding and best practices.
• Strong problem-solving, customer focus, and English communication.

Responsibilities

• Act as the first point of contact for IT support requests across Australia, managing helpdesk tickets.
• Assist onboarding of new employees, including provisioning equipment and access.
• Collaborate with Global IT to deliver Corin's technology strategy.
• Identify, troubleshoot, and resolve hardware, software, networking issues.
• Maintain local IT infrastructure and participate in projects and improvements.
• Create technical documentation and ensure ISO 13485/ISO 27001 compliance.

Skills

Active Directory

Microsoft 365

Outlook/Exchange

Azure

Networking

Cisco

VMware

Veeam

Troubleshooting

English communication

Education

Information Technology

Tools

VMware

Veeam

Cisco networking

Microsoft 365 admin center

Job description

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Global IT - ICT Customer Support Officer

ICT Customer Support Officer Location: Sydney, Australia Department: Global IT About the Role Corin is seeking an experienced ICT Customer Support Officer to provide onsite IT support across our Australian operations. This role is responsible for delivering high-quality technical support across hardware, software, infrastructure, and user services while ensuring alignment with Corin's global IT strategy. Working closely with colleagues in Australia and the UK, you will play a key role in maintaining reliable IT systems, supporting end users, contributing to infrastructure projects, and ensuring compliance with quality and information security standards. This is an excellent opportunity for a proactive IT professional who enjoys solving technical problems, supporting users, and working within a collaborative international environment. Key Responsibilities As ICT Customer Support Officer, you will: Act as the first point of contact for IT support requests across Australia, managing helpdesk tickets and providing timely issue resolution. Support the onboarding of new employees, including provisioning equipment, system access, and workstation setup. Collaborate with the Global IT team to support and deliver Corin’s technology strategy. Identify, troubleshoot, and resolve hardware, software, networking, and infrastructure issues. Maintain and support local IT infrastructure, including desktops, servers, telephony, networking, internet connectivity, and business applications. Contribute to IT projects, upgrades, and continuous improvement initiatives. Ensure local IT processes and procedures align with global standards and are consistently followed. Perform routine operational and administrative activities, including backup and recovery, equipment deployment, documentation, and system maintenance. Create and maintain technical documentation and knowledge base articles to improve user support and operational efficiency. Ensure all activities comply with Corin’s Quality Management System (ISO 13485) and Information Security Management System (ISO 27001). About You To be successful in this role, you’ll bring: Qualifications in Information Technology or a related discipline. Approximately 2-3 years' experience in an IT support, service desk, or infrastructure support role. Hands‑on experience supporting Microsoft technologies, including: Active Directory Microsoft 365 Outlook and Exchange Azure Experience supporting networking technologies, Cisco environments, and virtualisation platforms such as VMware and Veeam. Broad understanding of IT infrastructure, systems, and support best practices. Exposure to delivering or supporting IT projects and technology rollouts. Strong problem‑solving and analytical skills with a customer‑focused approach. Excellent verbal and written communication skills in English. The ability to work independently, prioritise effectively, and take ownership of issues through to resolution. A collaborative mindset and willingness to work across international teams. Why Join Corin? At Corin, we’re passionate about transforming orthopaedic healthcare through innovation and technology. You’ll join a global organisation where your work directly supports colleagues who are helping improve patient outcomes around the world. We offer the opportunity to work within a collaborative international team, contribute to meaningful technology initiatives, and develop your skills in a growing and innovative business. #IND007

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