Global Infrastructure Support Engineer

Amazon Web Services (AWS); City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Amazon Corporate Services Pty Ltd is seeking a technically capable individual to support AWS infrastructure across data centre operations. You will troubleshoot software and systems, work with diverse teams, and ensure secure, scalable operations while contributing to cost-efficient cloud delivery.

Responsibilities include deep-dive issue analysis, Linux-based troubleshooting, and managing tickets to meet SLAs as part of a globally distributed team.

Qualifications

• Knowledge of networking protocols such as HTTP, DNS and TCP/IP.
• 1+ years of technical support experience.
• Experience scripting in modern programming languages (e.g. Bash, Python).
• 1+ year Linux/Windows systems administration experience.

Responsibilities

• Dive deep to pinpoint the underlying causes of software-based issues and assist in escalations.
• Apply Linux expertise to troubleshoot and resolve technical issues.

Skills

Networking

Technical support

Scripting

Linux/Windows admin

Job description

Amazon Corporate Services Pty Ltd is seeking a technically capable individual to support AWS infrastructure across data centre operations. You will troubleshoot software and systems, work with diverse teams, and ensure secure, scalable operations while contributing to cost-efficient cloud delivery.

Responsibilities include deep-dive issue analysis, Linux-based troubleshooting, and managing tickets to meet SLAs as part of a globally distributed team.