Global Customer Support Specialist — English + 1 Language

Procreate; Australia; On-site; AUD 50,000 - 70,000; Full time

Job summary

Procreate seeks a Customer Support Specialist to assist our growing global user base with top-tier service. You will respond to queries with empathy, manage App Store reviews, and collaborate with QA to identify issues while learning new software features.

You’ll provide support mainly in English and another language to serve our international community. The role emphasizes clear communication, user-focused problem solving, and seamless interaction across product knowledge.

Qualifications

• Excellent communication skills and a genuine passion for helping users.
• Ability to quickly understand both user needs and product functionality.
• Fluency in English plus an additional language (Japanese, Korean, Russian or French).

Responsibilities

• Respond to customer support queries with empathy, clarity, and accuracy.
• Manage and respond to App Store reviews.
• Work with QA Specialists to identify and escape product issues.
• Learn and apply knowledge of new and existing software features.
• Deliver support primarily in English language plus one additional language.

Skills

Communication skills

Empathy

Understanding user needs

Job description

Procreate seeks a Customer Support Specialist to assist our growing global user base with top-tier service. You will respond to queries with empathy, manage App Store reviews, and collaborate with QA to identify issues while learning new software features.

You’ll provide support mainly in English and another language to serve our international community. The role emphasizes clear communication, user-focused problem solving, and seamless interaction across product knowledge.