Customer Service Specialist — Multichannel Support & Sales

WorkMate Pro; Australia; On-site; AUD 52,000 - 68,000; Full time

Job summary

WorkMate Pro is seeking a Customer Service Representative to provide professional support to customers across various industries. The role involves handling inquiries via phone, email, and chat, offering accurate product information, and resolving issues with professional, customer-focused service.

The ideal candidate has at least 1 year of relevant experience, strong English communication skills, and proficiency with CRM systems and MS Office/Google Workspace.

Qualifications

• 1 year of relevant customer service or client-facing experience.
• Strong verbal and written English communication skills.
• Professional, patient, and customer-focused approach.
• Good problem-solving and decision-making skills.
• Able to handle multiple tasks and work in a fast-paced environment.
• Comfortable using CRM systems, MS Office/Google Workspace, and other business software.
• Good attention to detail and documentation skills.
• Able to work independently while being a strong team player.
• Willingness to learn new systems, products, and processes.

Responsibilities

• Handle customer inquiries through phone, email, chat, and other channels.
• Provide accurate information regarding products, services, accounts, or customer concerns.
• Resolve customer issues professionally and escalate complex concerns when necessary.
• Assist with sales inquiries, product/service recommendations, and follow-ups.
• Process customer requests, documentation, appointments, orders, or account updates.
• Maintain accurate customer records and update information in CRM or internal systems.
• Follow company policies, procedures, and service standards.
• Coordinate with internal teams to ensure customer concerns are addressed.
• Handle sensitive customer information with professionalism and confidentiality.
• Meet established customer service, productivity, and quality targets.

Skills

Verbal communication

Written communication

CRM systems

MS Office

Google Workspace

Problem solving

Multitasking

Teamwork

Documentation

Job description

WorkMate Pro is seeking a Customer Service Representative to provide professional support to customers across various industries. The role involves handling inquiries via phone, email, and chat, offering accurate product information, and resolving issues with professional, customer-focused service.

The ideal candidate has at least 1 year of relevant experience, strong English communication skills, and proficiency with CRM systems and MS Office/Google Workspace.