Spanish-Speaking Real-Time Customer Support Pro

Easygo; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Parental return support

Flexible working options

Daily catered breakfast

In-house baristas and free coffee

Office perks: snacks, games, F1 sim

Job summary

Easygo is hiring a Customer Support Representative for our Melbourne office. You’ll manage a high-volume shared inbox, triaging live chats, emails, and tickets within SLA, while collaborating with Payments, KYC, and Tech Support to resolve issues and improve processes.

We welcome proactive, customer-focused individuals who thrive in a fast-paced environment and want to shape our operations with frontline insights. This is a full-time role at our Melbourne location.

Qualifications

• Previous experience in a customer service role (face-to-face, online or phone)
• Excellent written and verbal communication skills
• Comfortable working in a high-energy, fast-moving environment
• Self-starter who takes initiative and works well without close supervision
• Customer and solution-focused with strong problem solving instincts
• Confident juggling multiple conversations and priorities

Responsibilities

• Triage and respond to a high volume inbox, keeping every ticket owned and within SLA
• Prioritise conversations by urgency and value, from account access issues to VIP requests
• Resolve customer issues with clear, accurate solutions and proactive follow up
• Handle complaints with a solution-first, customer-first approach
• Spot and elevate emerging trends like bugs or payment delays, with the right context for a fast fix
• Partner across Payments, KYC/Compliance, Tech Support and VIP teams to close out complex cases
• Stay on top of platform features, promotions and policy changes so your answers are always accurate
• Help sharpen our shared inbox workflows, macros and help centre content along the way

Skills

Customer service

Communication

Multitasking

Self-motivated

Problem solving

Tools

Slack

G-Suite

Job description

Easygo is hiring a Customer Support Representative for our Melbourne office. You’ll manage a high-volume shared inbox, triaging live chats, emails, and tickets within SLA, while collaborating with Payments, KYC, and Tech Support to resolve issues and improve processes.

We welcome proactive, customer-focused individuals who thrive in a fast-paced environment and want to shape our operations with frontline insights. This is a full-time role at our Melbourne location.