Support Analyst

PageUp; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Generous paid parental leave

Wellness benefits

Development programs

Additional leave days

Job summary

A global HR technology company is seeking a Support Analyst to join their team in Melbourne. The ideal candidate has over 2 years of customer service experience, providing top-notch support and solutions to clients. Responsibilities include troubleshooting issues, client communication, and collaboration with stakeholders. This role offers flexible working arrangements and a focus on employee well-being.

Qualifications

• 2+ years experience in a customer service/client support/tech support role.
• Ability to manage multiple tasks and shifting priorities.
• Experience in remote and hybrid environments.

Responsibilities

• Be the first system expert clients speak to for support issues.
• Provide outstanding, solution-oriented customer service.
• Identify and resolve customer queries and requests.

Skills

Customer support experience

Clear communication

Problem-solving

Team collaboration

Job description

Support Analyst

Join PageUp, a global HR technology company, as a Support Analyst. We build configurable solutions for recruiting, onboarding, and retaining top talent.

The Role

Customers are the centre of your universe! Listening to customer problems, coming up with the right solution and up‑skilling them on our software gives you the utmost satisfaction. We imagine you as having experience in customer support or service, either in person, over the phone or online.

This is a great opportunity to join our global support team and ensure a positive customer experience by promptly responding to, troubleshooting, analysing, and resolving tickets in our support queue and live chat. Our team supports a global customer base across multiple time zones, and you will primarily cover the Europe region.

Responsibilities

• Be the first system expert a client or internal user speaks to when they have a support issue
• Provide outstanding, solution‑oriented customer service
• Identify and try to resolve customer queries and requests, escalating them to third‑level support if necessary
• Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management

About You

• 2+ years experience in a customer service/client support/tech support role
• Take pride in delivering great service with warmth and professionalism
• Clear, confident communication – both written and verbal that builds trust and ensures a positive experience
• Natural curiosity and enjoyment of learning new skills and tools
• Motivated by growth and always looking for ways to improve, personally and professionally
• Real satisfaction in seeing the positive impact of work, even on repetitive tasks
• Comfortable managing multiple tasks and shifting priorities; sees ambiguity as a chance to problem‑solve
• Successful experience in remote and hybrid environments with strong communication, accountability and team collaboration

Why Join Us?

At PageUp, we believe work should support your life, not the other way around. We offer flexible working arrangements, generous paid parental leave, wellness benefits, mentoring, development programs, additional leave days such as an Awesome Day and volunteer leave.

Equal Opportunity at PageUp

We are an equal‑opportunity employer and value diversity, equality, inclusion and belonging. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or genetic information. We encourage people of all backgrounds and abilities to apply. Even if you don’t meet every criteria, we’d love to chat about how you could add value to the team.