Parent Support Specialist — Care & Coordination

Bright Kids Academy; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Bright Kids Academy is seeking a customer support-friendly professional to keep families informed and cared for. You will respond to parent questions via email and chat, share progress updates, and coordinate scheduling with tutors.

In this role, you will collect feedback and ensure clear, written communication. Strong English writing and CRM familiarity will help you excel in a fast-paced, supportive environment.

Qualifications

• Experience in customer support or service roles.
• Proficient in written English.
• Ability to respond to queries via email and live chat.
• Strong communication and interpersonal skills.
• Familiarity with CRM platforms.

Responsibilities

• Respond to parent questions across email and chat.
• Share progress updates and address concerns.
• Coordinate with tutors on scheduling.
• Collect and act on feedback.

Skills

Customer Support

Email

Live Chat

Communication

Tools

CRM

Job description

Bright Kids Academy is seeking a customer support-friendly professional to keep families informed and cared for. You will respond to parent questions via email and chat, share progress updates, and coordinate scheduling with tutors.

In this role, you will collect feedback and ensure clear, written communication. Strong English writing and CRM familiarity will help you excel in a fast-paced, supportive environment.