Global Change Lead – Transformation (Hybrid)

Nearheal; Sydney; Hybrid; AUD 150,000 - 230,000; Full time

Benefits offered by this job

Paid time off

Sick leave

Parental leave

Remote/hybrid options

Travel insurance

Professional development

Other benefits

Job summary

Zurich Cover-More is launching Project Sirius, a global transformation to modernise technology, processes, customer experiences, and ways of working across our business. We are seeking an experienced Change Lead to drive the people side of this journey across ANZ, partnering with business leaders, product teams, operations, technology teams, and global stakeholders to ensure readiness and lasting business outcomes.

This maximum term contract role runs until 31 December 2028.

Qualifications

• A strong track record leading organisational change for large-scale technology or business transformation programs.
• Experience developing change strategies, impact assessments, stakeholder plans, communications, training, and readiness frameworks.
• Exceptional stakeholder management and influencing skills, including experience partnering with senior leaders.
• Experience operating across complex, multi-stakeholder environments with global and regional teams.
• The ability to simplify complex change into practical, engaging, and actionable messages.
• Experience measuring adoption, organisational readiness, and business outcomes.
• Knowledge of structured change methodologies such as Prosci ADKAR or equivalent.
• Experience working within agile, waterfall, or hybrid delivery environments.
• A relevant degree or equivalent professional experience.

Responsibilities

• Develop and execute an integrated change strategy aligned with the global transformation roadmap.
• Assess impacts across people, processes, systems, customer journeys, and partner interactions.
• Lead stakeholder engagement activities, sponsor alignment, and change champion networks.
• Drive adoption of shared global processes while balancing regional business requirements.
• Prepare teams for significant changes spanning digital customer experiences, case management, claims, policy servicing, automation, data, and reporting.
• Shape communications, learning, and readiness activities to support successful implementation.
• Partner with business leaders to define future ways of working and identify capability gaps.
• Assess readiness for major releases and provide recommendations for go-live decisions.
• Measure adoption, gather feedback, and implement actions that embed sustainable change.
• Support the introduction of automation, AI, and process transformation initiatives by helping teams adapt to new roles, skills, controls, and workflows.

Skills

Change leadership

Stakeholder management

Communication skills

Agile/Hybrid delivery

Large-scale transformation

Influencing senior leaders

Education

Relevant degree or equivalent

Job description

Zurich Cover-More is launching Project Sirius, a global transformation to modernise technology, processes, customer experiences, and ways of working across our business. We are seeking an experienced Change Lead to drive the people side of this journey across ANZ, partnering with business leaders, product teams, operations, technology teams, and global stakeholders to ensure readiness and lasting business outcomes.

This maximum term contract role runs until 31 December 2028.