Global Change Lead — Transformation & Adoption (ANZ)

Zurich; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Job summary

Zurich Cover-More seeks an experienced Change Lead to guide the people-side of a global transformation across ANZ in a fixed-term contract to 31 December 2028. You will partner with business leaders, product, operations, and technology teams to drive adoption and lasting improvements.

Responsibilities include developing change strategies, stakeholder plans, communications, and training, while measuring adoption and readiness to ensure successful go-lives across complex, multi-region environments.

Qualifications

• Leading organisational change for large-scale technology or business transformation programs.
• Developing change strategies, impact assessments, stakeholder plans, communications, training and readiness frameworks.
• Exceptional stakeholder management and influencing skills with senior leaders.
• Experience operating across complex, multi-stakeholder environments with global and regional teams.
• Ability to simplify complex change into practical, engaging, actionable messages.
• Measuring adoption, organisational readiness and business outcomes.
• Knowledge of structured change methodologies such as Prosci ADKAR or equivalent.
• Experience across agile, waterfall or hybrid delivery environments.
• A relevant degree or equivalent professional experience.

Responsibilities

• Develop and execute an integrated change strategy aligned with the global transformation roadmap.
• Assess impacts across people, processes, systems, customer journeys and partner interactions.
• Lead stakeholder engagement activities, sponsor alignment and change champion networks.
• Drive adoption of shared global processes while balancing regional requirements.
• Prepare teams for changes spanning digital customer experiences, case management, claims, policy servicing, automation, data and reporting.
• Shape communications, learning and readiness activities for successful implementation.
• Partner with leaders to define future ways of working and identify capability gaps.
• Assess readiness for major releases and provide go-live recommendations.
• Measure adoption and feedback, implementing actions to embed sustainable change.
• Support automation and process transformation initiatives by guiding new roles and workflows.

Skills

Stakeholder management

Change strategy

Impact assessments

Training readiness

Senior stakeholder influence

Global/regional collaboration

Message simplification

Adoption measurement

Prosci ADKAR

Agile/Hybrid delivery

Education

Relevant degree or equivalent

Tools

Prosci ADKAR

Job description

Zurich Cover-More seeks an experienced Change Lead to guide the people-side of a global transformation across ANZ in a fixed-term contract to 31 December 2028. You will partner with business leaders, product, operations, and technology teams to drive adoption and lasting improvements.

Responsibilities include developing change strategies, stakeholder plans, communications, and training, while measuring adoption and readiness to ensure successful go-lives across complex, multi-region environments.