Global Change Lead — Transformation & Adoption (Hybrid)

Zurich Insurance Group; North Sydney; Hybrid; AUD 160,000 - 210,000; Full time

Benefits offered by this job

Hybrid work arrangement (3 days in the

3 days in the office, 2 days WFH

Annual and personal leave

Volunteer leave

Parental leave

Travel insurance

Job summary

Zurich Cover-More is seeking an experienced Change Lead to drive the people side of a global technology transformation across ANZ. You will partner with business leaders, product teams, operations, technology, and global stakeholders to ensure readiness for new capabilities and lasting business outcomes.

This is a maximum-term contract until 31 December 2028. The role offers a hybrid work model with 3 days in the office and 2 days working from home, plus career development and comprehensive

Qualifications

• Track record leading organisational change for large-scale technology or business transformation programs.
• Experience developing change strategies, impact assessments, stakeholder plans, communications, training, and readiness frameworks.
• Exceptional stakeholder management and influencing skills, including partnering with senior leaders.
• Experience operating across complex, multi-stakeholder environments with global and regional teams.
• Ability to simplify complex change into practical, engaging messages.
• Experience measuring adoption, readiness, and business outcomes.

Responsibilities

• Develop and execute an integrated change strategy aligned with the transformation roadmap.
• Assess impacts across people, processes, systems, customer journeys, and partner interactions.
• Lead stakeholder engagement, sponsor alignment, and change champion networks.
• Drive adoption of shared global processes while balancing regional requirements.
• Prepare teams for changes spanning digital customer experiences, cases, and policy servicing.
• Shape communications, learning, and readiness activities to support implementation.
• Partner with leaders to define future ways of working and identify capability gaps.
• Assess readiness for major releases and provide go-live recommendations.
• Measure adoption and feedback, implementing actions to embed change.
• Support automation, AI, and process transformation by adjusting roles, skills, and workflows.

Skills

Change leadership

Stakeholder management

Prosci ADKAR

Agile/Hybrid

Communication skills

Degree or equivalent

Education

Relevant degree

Job description

Zurich Cover-More is seeking an experienced Change Lead to drive the people side of a global technology transformation across ANZ. You will partner with business leaders, product teams, operations, technology, and global stakeholders to ensure readiness for new capabilities and lasting business outcomes.

This is a maximum-term contract until 31 December 2028. The role offers a hybrid work model with 3 days in the office and 2 days working from home, plus career development and comprehensive