ANZ Change Lead — Global Transformation & Adoption

Zurich Insurance Group; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model (3 days in office, 2

Personal & annual leave; parental &vol

Job summary

Zurich Cover-More, the global travel brand of Zurich Insurance Group, is seeking an experienced Change Lead to drive the people side of a major transformation across ANZ. This maximum term contract runs until 31 December 2028 and requires partnering with business leaders, product teams, operations and tech to ensure readiness and lasting business outcomes.

You’ll shape adoption, communications, learning, and readiness activities, and support automation, AI, and process transformation initiatives

Qualifications

• Proven track record leading organisational change for large-scale technology or business transformation programs.
• Experience developing change strategies, impact assessments, stakeholder plans, communications, training, and readiness frameworks.
• Exceptional stakeholder management and influencing skills, including experience partnering with senior leaders.
• Experience operating across complex, multi-stakeholder environments with global and regional teams.
• The ability to simplify complex change into practical, engaging, and actionable messages.
• Experience measuring adoption, organisational readiness, and business outcomes.
• Knowledge of structured change methodologies such as Prosci ADKAR or equivalent.
• Experience working within agile, waterfall, or hybrid delivery environments.
• A relevant degree or equivalent professional experience.

Responsibilities

• Develop and execute an integrated change strategy aligned with the global transformation roadmap.
• Assess impacts across people, processes, systems, customer journeys, and partner interactions.
• Lead stakeholder engagement activities, sponsor alignment, and change champion networks.
• Drive adoption of shared global processes while balancing regional business requirements.
• Prepare teams for significant changes spanning digital customer experiences, case management, claims, policy servicing, automation, data, and reporting.
• Shape communications, learning, and readiness activities to support successful implementation.
• Partner with business leaders to define future ways of working and identify capability gaps.
• Assess readiness for major releases and provide recommendations for go‑live decisions.
• Measure adoption, gather feedback, and implement actions that embed sustainable change.
• Support the introduction of automation, AI, and process transformation initiatives by helping teams adapt to new roles, skills, controls, and workflows.

Skills

Change management

Change strategy

Stakeholder management

Global & regional teams

Effective communication

Adoption measurement

Prosci ADKAR

Agile/Waterfall/Hybrid

Education

Bachelor's degree or equivalent

Job description

Zurich Cover-More, the global travel brand of Zurich Insurance Group, is seeking an experienced Change Lead to drive the people side of a major transformation across ANZ. This maximum term contract runs until 31 December 2028 and requires partnering with business leaders, product teams, operations and tech to ensure readiness and lasting business outcomes.

You’ll shape adoption, communications, learning, and readiness activities, and support automation, AI, and process transformation initiatives