Change Lead, ANZ

Zurich Insurance Group; North Sydney; Hybrid; AUD 160,000 - 210,000; Full time

Benefits offered by this job

Hybrid work arrangement (3 days in the

3 days in the office, 2 days WFH

Annual and personal leave

Volunteer leave

Parental leave

Travel insurance

Job summary

Zurich Cover-More is seeking an experienced Change Lead to drive the people side of a global technology transformation across ANZ. You will partner with business leaders, product teams, operations, technology, and global stakeholders to ensure readiness for new capabilities and lasting business outcomes.

This is a maximum-term contract until 31 December 2028. The role offers a hybrid work model with 3 days in the office and 2 days working from home, plus career development and comprehensive

Qualifications

• Track record leading organisational change for large-scale technology or business transformation programs.
• Experience developing change strategies, impact assessments, stakeholder plans, communications, training, and readiness frameworks.
• Exceptional stakeholder management and influencing skills, including partnering with senior leaders.
• Experience operating across complex, multi-stakeholder environments with global and regional teams.
• Ability to simplify complex change into practical, engaging messages.
• Experience measuring adoption, readiness, and business outcomes.

Responsibilities

• Develop and execute an integrated change strategy aligned with the transformation roadmap.
• Assess impacts across people, processes, systems, customer journeys, and partner interactions.
• Lead stakeholder engagement, sponsor alignment, and change champion networks.
• Drive adoption of shared global processes while balancing regional requirements.
• Prepare teams for changes spanning digital customer experiences, cases, and policy servicing.
• Shape communications, learning, and readiness activities to support implementation.
• Partner with leaders to define future ways of working and identify capability gaps.
• Assess readiness for major releases and provide go-live recommendations.
• Measure adoption and feedback, implementing actions to embed change.
• Support automation, AI, and process transformation by adjusting roles, skills, and workflows.

Skills

Change leadership

Stakeholder management

Prosci ADKAR

Agile/Hybrid

Communication skills

Degree or equivalent

Education

Relevant degree

Job description

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalized cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About the opportunity:

At Zurich Cover-More, we're on an ambitious transformation journey - we're launching Project Sirius, a major global program designed to modernise our technology, processes, customer experiences, and ways of working across our business.

We're seeking an experienced Change Lead to drive the people side of this transformation across ANZ. In this role, you'll partner with business leaders, product teams, operations, technology teams, and global stakeholders to ensure our people, partners, and processes are ready to successfully adopt new capabilities and deliver lasting business outcomes. If you're passionate about leading organisational change, influencing senior stakeholders, and helping teams navigate complex technology transformation, we'd love to hear from you. This is a maximum term contract role until 31 December 2028.

What you’ll be doing:

• Develop and execute an integrated change strategy aligned with the global transformation roadmap.
• Assess impacts across people, processes, systems, customer journeys, and partner interactions.
• Lead stakeholder engagement activities, sponsor alignment, and change champion networks.
• Drive adoption of shared global processes while balancing regional business requirements.
• Prepare teams for significant changes spanning digital customer experiences, case management, claims, policy servicing, automation, data, and reporting.
• Shape communications, learning, and readiness activities to support successful implementation.
• Partner with business leaders to define future ways of working and identify capability gaps.
• Assess readiness for major releases and provide recommendations for go-live decisions.
• Measure adoption, gather feedback, and implement actions that embed sustainable change.
• Support the introduction of automation, AI, and process transformation initiatives by helping teams adapt to new roles, skills, controls, and workflows.

What skills and experience you’ll bring on this journey:

• A strong track record leading organisational change for large-scale technology or business transformation programs.
• Experience developing change strategies, impact assessments, stakeholder plans, communications, training, and readiness frameworks.
• Exceptional stakeholder management and influencing skills, including experience partnering with senior leaders.
• Experience operating across complex, multi-stakeholder environments with global and regional teams.
• The ability to simplify complex change into practical, engaging, and actionable messages.
• Experience measuring adoption, organisational readiness, and business outcomes.
• Knowledge of structured change methodologies such as Prosci ADKAR or equivalent.
• Experience working within agile, waterfall, or hybrid delivery environments.
• A relevant degree or equivalent professional experience.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth

This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community

We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us.

We believe your career should take you places - literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you - because that’s exactly who we’re looking for.