General Services Manager

Arcare Aged Care; Cocoroc; On-site; AUD 46,000 - 47,000; Full time

Benefits offered by this job

Above Award Rates

Employee discounts

Uniform & meal allowances

Paid Training & Development days

Rewards & Recognition programs

Employee Assistance Program

Job summary

Arcare Point Cook is seeking a General Services Manager to lead non-clinical operations across catering, cleaning, laundry and maintenance. You will drive service quality, resident well‑being and smooth residence operations within Arcare’s Point Cook site.

The role requires proven team leadership in aged care, strong regulatory knowledge and budget management. You will work Monday to Friday, in our new facility, contributing to a rewarding workplace focused on residents’ quality of life.

Qualifications

• Experience leading non-clinical teams in aged care settings.
• Strong understanding of regulations, compliance andQuality standards.
• Excellent verbal and written communication and stakeholder management.

Responsibilities

• Oversee Catering, Cleaning, Laundry and Maintenance services.
• Lead non-clinical teams ensuring service quality and resident well-being.
• Manage budgets, resources and external service providers.

Skills

Team leadership

Aged care knowledge

Communication skills

Problem solving

Staff management

Job description

General Services Manager - Arcare Point Cook

Salary Range - Minimum $33.33 - 34.17 per hour

• Job stability with meaningful and deeply rewarding work
• Work in our new building with state-of-the-art facilities
• Monday to Friday 9.00am to 5.06pm

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple - building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Benefits

• Above Award Rates
• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
• Allowances: Uniform, meals, shift and public holidays
• Paid Training and Development days
• Reward & Recognition programs
• Employee Assistance Program

About The Role

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment and has a genuine desire to develop its people. The General Services Manager is a critical leadership position responsible for overseeing various non-clinical aspects including Catering, Cleaning, Laundry and Maintenance. The role contributes to the overall quality of life and well-being of the resident and supports the smooth operation of the Residence.

Your Key Responsibilities Will Be

• Catering and Dining Services: Manage the Catering department via overseeing the provision of meals and dietary services to ensure that residents receive nutritious and balanced meals according to their dietary requirements and preferences.
• Environmental Management: Oversee a team of Cleaners and Laundry Attendants ensuring cleaning and laundry services are hygienic, clean and exceeding resident expectations.
• Maintenance Management: Oversee the Maintenance department ensuring requests are prioritized and repairs meet and exceed resident expectations.
• Service Providers Management: Manage external contractors ensuring legislative and contractual requirements are met.
• Extra Services Management: Ensure extra services meet Arcare’s offerings, resident and family expectations and contractual obligations.
• Budget and Resource Management: Developing and managing budgets for your remit, ensuring cost-effectiveness and resource allocation.
• Staff Management: Supervising and leading non-clinical staff, ensuring proper training, performance evaluation and staff development.

Skills & Experience

• Ability to manage and lead teams.
• Comprehensive understanding of the aged care industry, including regulations, compliance requirements, best practices, and emerging trends.
• Excellent verbal and written communication skills
• Strong problem-solving skills.
• Experience managing staff in Aged Care or a similar industry.

Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain).

Arcare values diversity within our workforce and is an equal opportunity employer.